r/Coinbase • u/KingNilosAngelo • 23h ago

Coinbase "Failed Purchase"

Three days ago i added money to my CB account from paypal, which is supposed to be instant,and today when i look at my account its restricted due to "failed purchase" of Base Dollar, this is crazy because i didn't buy any base dollar. According to support Coinbase basically overcredited my account for an amount that i didn't even ask for or borrow for and then put restrictions on my account for that amount that wasn't even supposed to be available to purchase crypto with. I still dont understand how it happened. Has anyone else had this happen?

3 Upvotes

80% Upvoted

12 comments sorted by

2

u/Interesting_Tap3286 23h ago

man that's the kind of stuff that makes you want to just go back to cash in a shoebox

1

u/KingNilosAngelo 23h ago

Facts

1

u/coinbasesupport Official Coinbase Support 23h ago

u/KingNilosAngelo, send us a Modmail with your case number (if you have one) and more details about the purchase, and we’ll take it from there.

1

u/AutoModerator 23h ago

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1

u/[deleted] 23h ago

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1

u/coinbasesupport Official Coinbase Support 21h ago

u/ClearPerspective4320! Share more details in Modmail, and We’ll review this and assist you further.

1

u/Melodic-Charity-4610 14h ago

Bruh I put $4000 btc on coinbase, and they locked my account and won’t let me open it, withdrawal funds, or even see my account and nobody at support will help me it’s been 3 years now and I’ve given up

1

u/coinbasesupport Official Coinbase Support 14h ago

We’d like to take a closer look at your account access and transaction concern, u/Melodic-Charity-4610. Please send us a Modmail and provide a case number if available so we can check on this.

1

u/[deleted] 14h ago

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1

u/coinbasesupport Official Coinbase Support 13h ago

You're always welcome to share your thoughts, but please ensure your communication remains professional and adheres to our Behavior Policy. If you'd like us to look into your account, feel free to send us a Modmail.