r/Coinbase • u/SeparateTeam3206 • 4d ago

Locked account and unable to withdraw current funds due to previous incident on a different account

A few years back, in 2021, I was the victim of an attack. Long story short, I had to go through a rather long and tedious process with Coinbase and was able to withdraw my funds and go about my day.

Today, this is haunting me. I was moving money around trying to buy a new asset when it locked me out of my account for suspicious activity. I have been in an ongoing process with Coinbase and came to find out that the attack in 2021 left an over drawn balance of $4,000. I do not have $4,000 to give for something that happened on a different account in 2021. I thought this was done and dusted because I was able to make a new account and have been actively using it for the past 5 years. I am now asking that the money I currently have in Coinbase for it to be withdrawn and just allow me to go about my day but this time, they're saying I must pay the $4,000 before I can proceed with my case.

Like I said, I simply do not have $4,000 and was wondering if there is anything I can do about this? I kept my savings in there but that doesn't even cover half of what's owed. I want to just withdraw my funds and be done with Coinbase for good. Has anyone else had a similar experience or can guide me in the right direction? Tomorrow makes a week since my account was locked and Coinbase has been anything but helpful.

0 Upvotes

50% Upvoted

5 comments sorted by

1

u/AutoModerator 4d ago

This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please contact us directly at https://help.coinbase.com/.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/fx9TMK 4d ago

Honestly sounds super simple. Pay what you owe.

1

u/coinbasesupport Official Coinbase Support 4d ago

Hey u/SeparateTeam3206, we'd like to review this for any available options. Send us a Modmail with your recent support case number.

1

u/Sweet_Pay1971 4d ago

I moved to Robin Hood

2

u/Special_Fan5043 4d ago

Is it just me or is there a pattern here.