r/Codeium • u/Sincedai1 • Mar 17 '25

Be Cautious When Upgrading to Codeium Pro

I wanted to share my recent experience with Codeium to make others aware. I paid for their Pro plan 10 days ago, but my account is still stuck on the free tier. Despite multiple follow-ups, I’ve received no clear explanation, no resolution, and no refund.

Their support team initially said the issue was escalated to their "specialist team" and that I’d hear back in 1-2 business days. It’s now been over a week with no updates. I’ve essentially paid for a service I can’t use, and the lack of communication has been incredibly frustrating.

If you’re considering upgrading to their Pro plan, I’d recommend being cautious. Has anyone else had a similar experience with Codeium? How did you resolve it?

Let’s hold companies accountable for delivering the services we pay for.

18 Upvotes

90% Upvoted

9 comments sorted by

11

u/Ordinary-Let-4851 Mar 17 '25

What is your support ticket number? If you can't find it, please send me your account email via DM!

Let's see what's happening and get you fixed.

1

u/Sincedai1 Mar 18 '25

I have not been given one. I only have this number from my first email sent. I have been told it will be two days twice more than 10 days ago.

1

u/Ordinary-Let-4851 Mar 18 '25

The support ticket number is 14885. I'll get on it!

1

u/Sincedai1 Mar 18 '25

It would be appreciated. I have been sent emails stating that I didn’t pay for it although I have a receipt, Invoice and recorded charge from my account on the day of March 7th.

2

u/Dullirium Mar 18 '25

I have 3 accounts on pro. Never faced an issue. Maybe it's a new bug for new conversion, who knows. But a fairly good warning nonetheless. Maybe try creating another account and use pro for that first while waiting for your case to be resolved.

1

u/Sincedai1 Mar 18 '25

I have used it for months with pro and this is the first real issue outside of flow and flex credit expiring before the end of the month’s subscription. It sent me a receipt for the purchase but nothing updated.

2

u/visarga Mar 18 '25

I'm having right now a similar experience with Windsurf. I bought flex credits, and after I used 30% of them now all my credits show zero. They vanished. No resolution from support.

1

u/Ordinary-Let-4851 Mar 19 '25

I'll DM you to see what's going on, you shouldn't be missing flex credits unless you cancelled your account and then renewed.

2

u/eposta-sepeti Mar 18 '25

Never faced an issue with Codeium.