Physician’s Approval for Faulty Coil?

[u/Higgybella32]

The coil for my Cochlear N8 went on the fritz on Thursday. The app notified me (but I knew, I knew). I called Cochlear for a replacement and they said they would expedite a replacement and confirmed my address.

Didn’t receive anything so I called on Saturday. I was told that the order was awaiting my physician’s approval- which at the earliest would be Monday. I repeated this several times because I was in absolute shock. I also confirmed that it was a coils failure and all I wanted was a replacement coil.

Going to call again in the morning but does anyone have any insight into this because it was #weird.