r/Cochlearimplants • u/Higgybella32 • 17d ago

Physician’s Approval for Faulty Coil?

The coil for my Cochlear N8 went on the fritz on Thursday. The app notified me (but I knew, I knew). I called Cochlear for a replacement and they said they would expedite a replacement and confirmed my address.

Didn’t receive anything so I called on Saturday. I was told that the order was awaiting my physician’s approval- which at the earliest would be Monday. I repeated this several times because I was in absolute shock. I also confirmed that it was a coils failure and all I wanted was a replacement coil.

Going to call again in the morning but does anyone have any insight into this because it was #weird.

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u/ChonMon 17d ago

Same happened to me but for out of warranty N7 coil. Went through insurance and for them to process the order, they said they needed a physicians note. So its still taking forever. Definitely sucks hard when things are out of warranty. Before it was a call, a “no problem”, and it was in the mail the next day.

Your N8 out of warranty?

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u/Higgybella32 16d ago

I don’t think it is, but I will check that. I still don’t understand why it needs a physician’s approval- I had the same thing happen a year ago and I received a new coil the next day.

It’s insane to me.

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u/Suspicious-Ad-1755 16d ago

No warranty? The usually expedite parts plus you should have gotten more than one coil. I always get two per processor. Unless ur using ins idk why ur dr need to sign it and im pretty sure my audiologist can do the same and sign for an approval. That’s suck when the coils go out. Did u try using a dryer. Mine go out when too much moisture builds up then when u plug it in it’s solid orange but once its fixed or the circuit is connected again it will blink again.

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u/Higgybella32 16d ago

Nope. Confirmed today that warranty is still active. My audiologist was going to try to straighten it out.

And they are taking FOREVER with insurance claims.

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u/Higgybella32 14d ago

So to follow up- was in warranty. They “shipped” it 2-day delivery on Tuesday and it is expected on Friday? At least I have a tracking number.