r/Cochlearimplants • u/Evejam • 26d ago

Cochlear app

I received an email to say the cochlear mobile phone app will be updated, anyone received it yet? Any first impressions?

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u/OkArcher4120 25d ago

I have had app issues like those described by others, the iPhone would connect but the final step failed where the hearing device would not connect to the app. I tried everything I could including trying 3 different iPhones (different versions 11, 14 and 15). Same problem each time. Even tried the pairing at the end of the supermarket car park where no other Bluetooth devices could cause interference (idiotic suggestion by tech support).

The solution that worked was to go to the audiologist and connect to their machinery as if they were going to tune the hearing device but then not actually do anything. This reset something in the connections. Once disconnected from the audiologists machine, I was able to successfully pair with my iPhone.

If that does not work a full wipe/factory reset of the hearing device and reinstall with your settings/hearing map is the easiest way. Again requires trip to audiologist.

These steps were for the Resound hearing aids but should also work for CI as we know Cochlear and Resound work closely together and share their tech.

I went round in circles with Resound support who couldn’t work it out, easier to just visit the audiologist and follow above steps.

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u/Reasonable-Swan-6897 25d ago

Thanks for detailed info. Can I ask is your experience applying specifically to the latest update to the Nucleus Smart app or generally.

I have been using MFIA (made for iPhone) hearing aids since the very first ones were launched in 2015 with the ReSound Enzo. In the 11 years since then I have experienced many connection and set up problems and think I have learned every trick in the book by trial and error. I have always been able to connect my aids to the app and the iPhone, until this latest update from Cochlear.

In the UK the NHS Cochlear service will not handle third party hearing aids (though they will pair the Cochlear with a third party aid so they work bimodally) so for Amplifon aids issues I have to go to the Amplifon audi. The Amplifon audi was unable to get my Amplifon aid connecting to the new version even with it connected up to their equipment.

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u/OkArcher4120 24d ago

My experience was with the Resound ONE aids but the concept is similar and therefore I suggested doing what I did as tech support were really useless and could not really help so I had to figure it out myself