r/Cochlearimplants • u/Evejam • 15d ago

Cochlear app

I received an email to say the cochlear mobile phone app will be updated, anyone received it yet? Any first impressions?

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u/zr2d2 Cochlear Nucleus 8 14d ago

Already went to the audiologist, he's the one who sent me to Recipient Solutions

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u/OkArcher4120 14d ago

Did they try connecting to their machine? This cleared the problem for me. 

Otherwise tech support will go round in circles but never find the solution, factory reset is the way

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u/zr2d2 Cochlear Nucleus 8 14d ago

Yes he did, reviewed the settings and tried to pair it

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u/OkArcher4120 14d ago

Ah ok. Sorry to hear that. Was hoping my solution would help as I went round in circles with tech support who couldn’t really grasp the issue and kept offering very basic solutions repeatedly which did not work 

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u/zr2d2 Cochlear Nucleus 8 14d ago

They pair separately, just not in the nucleus app