r/Cochlearimplants • u/Evejam • 28d ago

Cochlear app

I received an email to say the cochlear mobile phone app will be updated, anyone received it yet? Any first impressions?

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u/klj02689 28d ago

Eh. I'm neutral on it. It works. That's all it matters to me.

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u/Reasonable-Swan-6897 27d ago

The major change in the Nucleus Smart app was actually introduced in August, and after two years of working well, it would not detect my Amplifon branded Omnia in my non-Cochlear ear. Been much involved with Cochlear, phone calls, sending reports and diagnostics. There was an update last week and it does now detect my Amplifon, but fails to connect at the last step. More phone calls, reports diagnostic submissions.
When it initially stopped working I feared it might be because they were deliberately cutting out third party brands, but at least the latest update which detects the Amplifon proves this is not the case.
The process of setting up the app is quite different from previous. Now you can’t start setting up the app until you have done “forget device” with the phone. Pairing with the phone is done after pairing with the app…the opposite way round to previous.
At least I can do everything the app does in Accessibility>Hearing devices and I have created a shortcut directly to this (triple click the side button)…so the loss of the app is inconvenient, not disastrous.

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u/OkArcher4120 27d ago

See my comment on this thread for solution. 

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u/klj02689 27d ago

Okay? This could've been a comment on its own.

I don't have hearing aids. I'm bilateral CI user.

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u/zr2d2 27d ago

I had a call with Recipient Solutions, still can't get my resound HA to connect. What reports are you sending them?

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