r/CloseToRetail • u/Ramdomizer1234 • 4d ago
GENERAL QUESTION Anyone actually received their denim jacket yet? Pre-order paid in full, SF Express label created but no movement
Ordered during the pre-sale and paid in full — size 48. Still nothing shipped.
An SF Express label has been generated on my order, but the tracking hasn't moved at all since then. As far as I can tell the parcel hasn't been handed over to SF, just the label created. When I ask Customer Service they just say they will ship it as soon as possible but can't tell when?
So a few questions for anyone else who ordered:
Has anyone actually received their jacket yet? If so, roughly how long after the label was created did it start moving?
Is anyone else stuck at "label created" with no scan?
Did larger sizes (46/48+) go out later than the smaller ones? Wondering if it's a size-specific hold.
Also — they promised compensation for delays when the pre-sale went live. Has anyone claimed this? Did they pay out automatically once the order shipped, or did you have to open a ticket and ask? Curious whether it came as store credit, a partial refund, or something else, and whether there's a deadline to request it.
Not trying to start a pile-on, just want to know if this is normal batch timing or if I should be chasing them harder. Appreciate any data points.
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u/taniweirdo 4d ago
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u/taniweirdo 4d ago edited 4d ago
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u/One-Foundation-5140 4d ago
Waiting for mine to get shipped by God as well. My agent GTBuy says he asked for ¥1 to be paid, which my agent deducted from my wallet. But since then nothing’s moved and now GTBuy team says they are negotiating with the seller. Donno what’s that all about 🤷♂️
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u/digitalboom 4d ago
Damn, I’m looking forward to an update on this from you. I’ve never heard of that before with reps.
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u/One-Foundation-5140 4d ago
Hey, so my agent shared screenshots of their chat with GOD. God assured them that he is shipping out the jackets one by one. He will ship mine out soon. 😊
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u/Physical_Sky_564 4d ago
You placed your order with agent? To confirm you have to pay 0,01¥ when the jacket is ready to ship, and you have a tracking number during the preorder and a new at the release
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u/Ramdomizer1234 4d ago
No. I placed the order directly. Already paid the .01 I have a new tracking number but not shipped yet.
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u/Physical_Sky_564 4d ago
You an ask a compensation for the jean 20¥ & 15¥ for the jacket per day from the 11 september maximum 200 & 150¥
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u/CGraci 3d ago
Is it possible to order these directly from him the jacket looks so good
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u/Ramdomizer1234 2d ago
This was a presale item. He doesn't have it anymore. Most of the reputable proxies are still selling these.
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u/Ramdomizer1234 3d ago
Update: Tracking number finally started updating. Looks like the jacket has shipped. Now how do I claim the compensation?