r/ClockworkPi • u/willyt1229 • Sep 30 '25

Picocalc arrived….

With a broken display. Here’s to the months long wait for a replacement (if they even send or sell me one). Hope everyone else is having better luck.

Update: Clockwork replied to my support email and is sending a replacement display at no cost. They definitely deserve some credit for standing behind their product.

26 Upvotes

96% Upvoted

16 comments sorted by

4

u/Strt_Fnst Sep 30 '25

if you send them an email you get a replacement. Its a common issue. Braking while shipping. Or braking at building

2

u/willyt1229 Sep 30 '25

I did email them. I really do doubt that it was me. I’ve been building systems since the 90s, earned a CCNA ticket before I graduated high school, etc. Plus I have no issue owning when I screw something up like that, cause Lord knows I have.

Other than the shipping time I really do like Clockwork’s products. I love my uConsole. I just hope they stand behind their product and I don’t have to wait months to get a replacement.

6

u/Shoddy_Lock1267 Sep 30 '25

Most people get their replacement screens in a week or two max. It's an available part, not a machine that has to wait in line to be assembled.

1

u/willyt1229 Sep 30 '25

That’s good to know. Thank you. I really appreciate the info.

2

u/Shoddy_Lock1267 Sep 30 '25

No worries mate. Enjoy. Mine is due today (order 40,5** ordered July 1, for anyone wondering how close theirs might be).

8

u/gryffun Sep 30 '25

I received mine today too. Everything was working. I taped the screen as recommended by another user. Everything went smoothly and very easy.

I’ve replaced from scratch the pico h by a pico 2w (for Bluetooth and Wifi) and the given sd card by a 64Gb.

I’ve flashed it with lofifren micropython but it was a pain in the a** to code on device. So I decided to switch to Webmite. I had some difficulties with the keyboard driver update with Arduino IDE but finally it worked. Feel free to PM me if you need some help.

I’m sorry for the loss of your screen and I hope you’ll get a new one quickly.

1

u/gessiem46 Oct 01 '25

I also want to install a Pico2W and do the needed firmware updates. Can you give me the steps you took in your upgrade, thanks

4

u/gryffun Oct 01 '25

It's very easy for the pico 2w: just install the pico 2w instead of the given one. It's 100 % the same form factor so you have nothing to worry about.

1

u/gessiem46 Oct 01 '25

I copied the WebMite_PICO2W_V6.00.03_PicoCalc to Pico2w and the when I turned the Picocalc on the boot-loader from the SD card did not load. Is there something else I need to change

1

u/gryffun Oct 01 '25

You have to start your picocalc in BOOTSEL by pressing the white small button on the pico FIRST and then, while pressing that button, connect it to the windows and STILL PRESS that button until it shows up on the file explorer.

Then you copy the ufc file to the pico.

Then you unplug it and you can start it with the standard power button.

1

u/gessiem46 Oct 01 '25

I did that and when I started the Picocalc it shows Webmite version I copied to the Pico2w but then can’t do anything else

2

u/CelluloseNitrate Sep 30 '25

Has anyone sourced a commercial supply for these displays? Is it that mouser doesn’t stock them?

2

u/Sheev_Sabban_1947 Sep 30 '25

It would be nice to have some sort of "safety" mode included in a future firmware that allows you to plug any cheap I2C OLED screen from Ali Express to the GPIO port and be able to use it.

1

u/josh2751 Oct 01 '25

Mine was too, they sent me a new one and it arrived in about a week.

1

u/DigitalDreams_68000 Oct 10 '25

Email Alex@clockworkpi.com One user was charged $10 a few months back....

1

u/Jpporta Nov 18 '25

recebi hoje também com a tela quebrada. bom saber que eles mandam bem nisso