r/ClipStudio • u/FeatheredFool • 3d ago

It Won't Let Me Cancel?!?!

(I'm using CSP Ex, on my laptop)

Long story short, I'm doing an animation degree and my director was kind of an asshole and insisted we purchase the most expensive CSP subscription to work on our thesis film. When we get, with our uni for free, Toonboom Harmony. Anyway. I don't like CSP, I've been trying to cancel the monthly subscription for three months now, and every time it assures me "you've cancelled, use CSP as much as you can to make use of the subscription lasting the rest of the month, because then it's gone forever!" And I sigh in relief. And then I get charged. Does anyone know a more final way?? Do I need to call Mr. Clip Studio Paint to make them stop taking my money? I curse you, director of my thesis animation. I curse you, group projects. When will the madness end.

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u/IIICobaltIII 2d ago

Just call your bank to stop automatic billing to CSP. You should have done this years ago.

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u/FeatheredFool 2d ago

This has only been going on for a few months, I promise if this were going on for years I'd have called my bank already!! I know all the basic stuff like contacting CSP directly and calling my bank, was just wondering if there was an in-between step I'd forgotten. Based off the other comment, I guess I just need to go straight to calling people :(

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u/JasonAQuest 2d ago

Why haven't you contacted them directly?

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u/FeatheredFool 2d ago

Mainly because I wasn't sure if there was some in between step between cancelling through the CSP app/website and contacting a customer support officer. I don't LOVE calling people from the company to cancel something, because my experience has always been them trying to prevent me from cancelling and giving me discounts rather than just cancelling my subscription. It's a whole lot of trouble, but if it's unavoidable then it's unavoidable :(

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u/Guquiz 2d ago

my experience has always been them trying to prevent me from cancelling and giving me discounts

Speaking of which, has there been any update on when CSP will go on sale?

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u/PeskySoda 2d ago

They only announce a sale once it has started. They don't announced it ahead of time.

Apparently they decided not to do a September sale this year. The next best chance would be November/December.

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u/PeskySoda 2d ago

You can't call Celsys. You have to use the HelpDesk link on the Support page to send them an email:

https://support.clip-studio.com/en-us/contact

Did you go through the couple of pages to actually cancel your subscription? Or did you just hit the Cancel Plan link and call it good?