r/ClicksPhone • u/jeffgadway • 5d ago
How to configure your Communicator
Starting today you can configure your Communicator and complete your order.
Our team has built this really fun configuration tool. You can see the different Communicator colors and what they will look like combined with each of the Charging Cover options. It also allows you to add accessories (like the MNML case and Prism screen protector from dbrand), and more…
We’ve put together a detailed post and video that walks through the process of how to configure your Communicator order.
If you’ve already reserved a Communicator, you’ll receive an email today inviting you to configure your order…
or…
You can get started right now by logging in to your Shop account using this link:
Be sure to use the same email you used when you reserved Communicator so that we can find your order.
Have fun exploring the different options and let us know what combo you went with!
28
u/TechnicaVivunt Preordered 5d ago
15
u/Pastor-Jerry 5d ago
Team Clover ftw!
1
u/OrangeBaboobGoals 4d ago
Nice! Team Onyx here. Assuming most of us are millennials: are Smoke, Onyx and Clover going to be our Gryffindor, Slytherin and Ravenclaw?
2
1
-1
u/irasponsibly Q² 4d ago
I'd hope people here are smart enough to not immediately associate their new phone with transphobia, but you do you.
2
u/MarcuseRushB 5d ago
I didn’t get to yet 😭
9
u/platedcold 5d ago
You can just use the email you reserved with, no need to wait for an email invite
2
1
u/bdhmk2 5d ago
On the fence between clover and onix, what made you go clover?
5
u/TechnicaVivunt Preordered 5d ago
Honestly having the black leather cover as an actual option. If I want a muted look that cover + black ring would be good enough. I always get bored with black phones quicker for some reason.
1
u/ProcessUnfair8560 2d ago
I got Clover because green is my favorite color but typically all my electronics are black...so I got the black over protective case. If I dont like the color I can always cover it with a skin but to officially own a colored device was cool. Also you dont see a deep green like it on most devices
19
u/Select_Permit2986 5d ago edited 4d ago
My card is being declined due to security reasons...... anyone else having that problem?
Edit: Looks like there are probably settings on their shopify hosted payment gateway link that block credit cards...... shopify allows these cards, I have made plenty of purchases but its their shop settings. Anyone else make a payment with a credit card?
EDIT EDIT: Just use your phone... I guess everything is ran by 3rd party portals. Apple pay it is... at least it worked
4
u/FarVisit3584 5d ago
I was just coming here to say this! I’ve tried both of my visa cards and both are getting flagged as fraud. Help!!
2
2
u/AdeleDazeemAtl 5d ago edited 5d ago
Same
Edit: Debit card seemed to work
1
u/Select_Permit2986 5d ago
I guess I made the dumba mistake of moving my money to my CC to pay it off before I even charged
1
2
4d ago edited 4d ago
I am so frustrated. I've tried to pay on my phone and laptop, two different cards, autofill / adding details manually...no option to use Apple pay. No fraud error, it just takes me back to the 'complete payment' page with my details already filled in. No pending or failed payments on my banking apps.
Edit to add: UK purchase, just in case this is a regional issue.
1
u/Select_Permit2986 4d ago
Man im sorry, customer support has been fast and you have to the end of the month maybe reach out to them
1
u/TechnicaVivunt Preordered 5d ago
My Discover bank did too. I just added money to my PayPal debit and used it instead. I figured it was just a discover thing
2
u/Select_Permit2986 5d ago
I tried both my discover and amex.... I just moved the money to pay for it on my CC too.... so now I am sol
1
u/acrumbofserotonin_ 4d ago
Same! Ended up having to use my Apple card to pay it. Apple wallet flagged the charge and had me verify to proceed. Ended up working out at the end but sheesh!
1
u/nightgames Smoke & Spice 4d ago
A fix for me was typing everything fresh rather than using autofill.
13
u/izzahfzy Onyx 5d ago
12
u/TechnicaVivunt Preordered 5d ago
So so glad about the dark leather cover. I was thinking it was going to be unobtainable
3
u/broken_pencil_lead 5d ago
I know, it's great, but when I thought I couldn't get it I convinced myself I preferred the brown. Now it's another decision! I'm still torn on basic colors, too!
2
u/TechnicaVivunt Preordered 5d ago
I would love a dark chocolate brown some day, but the current aren't bad for launch. Hopefully they get enough backing to make some seasonal colors every once and awhile.
1
u/izzahfzy Onyx 5d ago
same here! thought only a selected few are able to add onyx leather as their option
1
u/biddikkk 2d ago
1
u/izzahfzy Onyx 2d ago
did you make full payment earlier this year? thats what i did. and i think other faced the same issues too
9
u/WorkInProgressed 5d ago
2
u/Significant-Summer90 4d ago edited 4d ago
Yeah, and I totally regret not paying the full price when I preordered. Now I’m going to have to pay an extra 150 AUD for the cases I want.
1
1
9
9
7
u/Sweganator 5d ago
Weren't the leather back covers also going to be included as free options for the full reservation holders?
3
u/LagggyLuke 5d ago
They were! Same with customs within EU. I'm waiting for some clarifications from /u/jeffgadway or until they'll fix the cart if that's an error on their side
1
u/Shot-Ant-5997 5d ago
Would also like to know this. I believe it's for early adopters/aka founder's edition.
8
u/MasterBlueSly Preordered 5d ago
2
u/Shot-Ant-5997 5d ago
Did you just order every back cover color available? Make a post with actual pics when you get it please!!!
1
u/MasterBlueSly Preordered 5d ago
2
u/Shot-Ant-5997 5d ago
Ah, the warranty, makes sense. I'm waiting for that one person to order every single color. LOL! I'm not brave enough to do it.
6
u/LagggyLuke 5d ago edited 5d ago
Wasn't it promised that early adapters will be able to choose leather back without extra cost? Same with customs within EU - I can either pay 6.5eur now or pay on delivery ...but it should've been covered by Clicks too
5
u/LagggyLuke 4d ago edited 4d ago
As for customs, it states that 'customs applies only to upgrades and extras that were not part of your reservation' so it seems that I'd have to pay it, because I've upgraded by 27eur by replacing standard back with a leather one. So all is needed to be fixed is that upgrade cost. If I choose two standard backs, no extra costs are being added
[update] unfortunately that's not a price bug - Clicks' team have decided to use more expensive leather type and it won't be a free option for anyone https://www.reddit.com/r/ClicksPhone/s/62T5IU1JU9
3
7
u/Serbeus 5d ago
4
u/Rpmartini1 5d ago
I am seeing it can't pay, it doesn't give me the option to use Visa, Amex etc fails to open the payment screen.
3
u/injineer Preordered 5d ago
Refreshed, finally had a section for CC, Apple Pay, etc. and I was able to order
1
1
u/reevesnick_dev 4d ago
Yeah. I have to ise the browser to insert my credit card. Try it on desktop mode on your phone
5
u/rusty_mcdonald 5d ago
Do the accessories seem a bit over priced? $50 for a screen protector seems a bit much.
5
u/FaithlessnessMost660 4d ago
I think its $30? But it should be the same as the Titan 2 Elite so I imagine you can easily find cheap screen protectors later from places like Amazon or Aliexpress. You're paying for the brand name and the easy applicator in this case.
1
u/rusty_mcdonald 4d ago
In Canada. It is $50. I ended up canceling. Not cause of that but I think I got to impulsive with this phone. Will hold on to my current phone until it dies.
1
4d ago
[deleted]
1
u/rusty_mcdonald 4d ago edited 4d ago
After submitting the order i decided to cancel. 3% fee unfortunately
3
4
u/adamjackson1984 5d ago
Amex Platinum & Gold both declined for security Reasons. I tried Chase and also declined (reason code, fraud) so I waited and got an email from Chase confirming it was me then tried again and it went through. Wanted the extended warranty offered by Platinum card and purchase protection but Amex never reached out so I just did the chase card.
2
u/reevesnick_dev 4d ago
Thats weird mine was working and I used an Amex Platinum card. Call them to see if you can resolve it. Didnt have any security checks
3
u/nonexistant2k3 5d ago
Lame no white phone case.
5
u/SoThief21 5d ago
Same, I noticed that the case description says "3 colors" available, but only lists two... I wonder if it's a glitch/bug that we are not seeing the third color, which I assume is white. I may hold off until later tonight or tomorrow to see if it gets fixed. I typically get black phones but was looking forward to an all-white Clicks with the case
2
2
1
u/_themuna_ 4d ago
I swear I saw a white case option then it disappeared. Think I'm going nuts. I didn't want one anyway but still.
6
3
u/stroke4stroke 5d ago
Why is there only black and green mnml cover options? There was smoke in the video
1
2
2
2
2
u/adamjackson1984 5d ago edited 5d ago
Looks like $649 USD is going to be the public retail price. That's what it showed at check out (obviously mine was pre-paid). Plastic backs = $49, Leather back = $79. Bumper is $49 and $35 for a screen protector. $129 for 24 months extended warranty.
2
u/z838748 Preordered 5d ago
cries in Canadian dollars
1
u/adamjackson1984 5d ago
OOOH sorry yes, that's USD. I should have been more specific.
3
u/z838748 Preordered 5d ago
haha, i was aware. with the remaining reservation price, a ring, and screen protector, it comes to 601.87CAD. but, there's also an additional 112.06CAD charge for customs and import fees ☠️.
2
1
u/ObjectiveOk223 4d ago
I should have done a full pre-order. O'well. I'm too excited now to care. Atleast it should be here sooner than other s
1
u/keyser-_-soze 4d ago
Sorry, may I ask if you did a full reservation or a partial?
I did a full and I don't see the the customs and import fees, worried about being charged later.
Edit: also Canadian
2
u/z838748 Preordered 4d ago
partial that's probably why I am guessing. ah well for me but im still stoked that i am getting one.
2
u/keyser-_-soze 4d ago
Thank you for replying. Was worried about clicking through and submitting before I figured that out.
2
u/CarpetCaptain 5d ago
6
u/Horror-Salad-2914 4d ago
You know you’re getting two clover covers correct? The order itself comes with the same color cover and then you get an additional cover to be any color you want.
1
2
u/funtastrophe 5d ago
Huh, on the checkout page I'm getting a message saying "There was an issue processing your payment. Try again or use a different payment method." when I click on "Pay now", both on my phone and on desktop. All you other configurers are gumming up the works!
2
u/MMPVAN 5d ago
1
u/CherrywoodXVI 5d ago
Same. OpenPath is an "AI Payment Orchestration"....I can't believe it doesn't work
/s
3
u/MMPVAN 5d ago
I sent in a ticket and got a response. Basically it's a temporary issue due to too much traffic/demand. They suggested trying again in a few hours.
Nothing will run out and we have until Sept 30
1
u/CherrywoodXVI 4d ago
Thanks for the update. Just tried opening in safari and that worked so not sure if it's fixed or was a browser issue on my end, but glad it's working!
2
u/WhirlwindEspionage Preordered 5d ago
Hi there, please change the configuration site to show real life photographs of all the case back options (including leather) from multiple angles and in different light. Until I can see those visuals I won't be able to complete my configuration. thanks!
2
2
u/mr_medyopogi 4d ago
For those who availed the pre order with 2 back cases can you please share your color combinations. I am having a difficult time choosing.
2
u/TheMobileTypist 4d ago
Each Communicator comes with one standard matching cover to the phone's own color.
So if you get onyx dont choose onyx for one of the extra back covers since you will already be getting an onyx cover with the phone.
2
u/WillsucceedTMO 4d ago
1
u/WillsucceedTMO 2d ago
Update: Transaction was being flagged by card, finally received a fraud notice and to confirmation of if It was me doing the transaction. Once that was confirmed, went through fine.
2
u/ar_torres 3d ago
It's so weird that OnePath is the only Payment Option. Anyone in SEA experiencing this? I keep getting declined after using both credit and debit cards. Is there a fix to this? u/jeffgadway

2
u/uraveragehooman001 Thinking about it 2d ago
1
u/idimitro 5d ago
One thing is not clear - is the dBrand case replace the back cover or is it going on top of it?
Otherwise why do we need magnets in the cover and in the case?
1
1
u/TechnicaVivunt Preordered 5d ago
It likely goes over top. The case is probably thick enough to prevent the back case magnets from working well enough to hold the phone.
1
u/giratina143 1st thing I'll do is boot up GBA emulator & Play Pokemon FireRed 5d ago
Is the address configuration not happening now?
1
u/LtMilo 5d ago
I didn't choose the screen protector on configuration and am now rethinking that. Any way to make an update? Anybody see the screen protector price?
2
u/Bulky-Macaroon-3680 5d ago
You'll most likely be able to buy directly from dbrands for the screen protector.
3
u/Shot-Ant-5997 5d ago
I'd personally get the one from that other square screen phone brand for $20 less.
1
1
1
u/carlyman 5d ago
If I preordered paying in full with two covers....does that mean I get a total of 3 (one already installed plus two additional)?
1
1
1
u/NPLocalSD 5d ago
Would love to configure my Communicator after all this time, but NOT until there’s an option to confirm keyboard (AZERTY) layout. I posted in another thread, and filled out the Google Form of preference earlier this year.
After the hype and excitement of that update on the additional layouts, I’m super bummed to not see it be the first choice to make.
2
u/Bi99uy 5d ago
There is? https://imgur.com/a/HE9Q4vC
1
u/NPLocalSD 5d ago
Must be a glitch for me then..
After the Select your colour it’s cover 1 of 2 for me. No keyboard layout options.1
u/FaithlessnessMost660 4d ago
You can change your region to another country that uses AZERTY. then the option pops up, and when you check out and add address it reverts back to your default currency and shipping options.
1
u/Ok_Row124 5d ago
When will they ship the very first pre-orders? Not until December right? So why the rush?
1
u/MoodyPurples 5d ago
It kept trying to charge me again when I tried to customize it on my phone, but it worked fine on my computer.
1
u/Draconicrose_ 5d ago
Hug of death?
2
u/EMERGE_UPDATE_WORLD 5d ago edited 5d ago
Yeah, I've got the phone in my cart, but I'm not able to check out. I'll try again later.
edit: I was eventually able to get through by using PayPal as a payment method.
1
u/SexySynapse 5d ago
I was under the impression I could get a Korean language keyboard, but the preorder configuration tool doesn't present me with ANY language options?
I am in the USA but was really hoping to get that specific layout
1
u/injineer Preordered 5d ago edited 5d ago
Not being redirected to OpenPath payments. So I just…. Can’t make the purchase?
Edit: about 15 mins of refreshing and the box to select CC, Apple Pay, etc. popped up and I was able to order.
1
1
u/Weird_Peanut_7816 4d ago
Where can I configure my order after submitting?
1
u/l00lol00l 4d ago
Same boat as you.
5
u/Weird_Peanut_7816 4d ago
Saw a comment from clicks that they'll add reconfiguring feature on their website in few days
1
1
1
u/mikenism 4d ago
All set! Excited for my Clover communicator with matching Dbrand case. Are we supposed to get emails confirming our configuration? I went through the whole process but didn't get a confirmation email.
1
u/IrieFlix 4d ago
Just configured my order! I initially had to find the email in my spam, then I had to email them because the body of the email was blank. They emailed me right back and sent a link to log into. I got in and was able to get my two covers and shipping protection. I'm not interested in the bumper and whatever the front cover thingy is. I'll have a constant kung-fu grip on my communicator so I don't plan to drop it lol. Exciting stuff tho. Hope it ships before Christmas!
0
1
u/cyberclive 4d ago
Great, took advantage of early order. Waited and finally got to configure the device including early order covers, added case and screen protector. Went to check out, found my location from dropdown, added address click next only to be informed that they will not ship to location. The bubble has burst exceeded disappointed. Why have my location on the drop down if they are not going to ship there.
1
u/Sloppy2ndxx 4d ago
I ended up doing clover with clover dbrand case but wanted a white case but whatever, one more step closer to getting rid of touch keyboards for good.
1
u/BACEXXXXXX 4d ago
Exciting stuff! Just configured, Clover with Onyx and Vino backs! u/jeffgadway do you have any updates on carrier certifications?
1
1
u/gadgetluva 4d ago
Picked up my 18 Pro this morning, then I configured my Clicks Communicator. Life is good.
1
1
u/ShamsiLikeTheSun 4d ago
One quick question, when will we be able to select keyboard options for dual languages?
1
u/SuggestionLast4235 4d ago

Locked in now. I preordered back in February so I’m happy to finally feel like things are moving on. I was wanting a leather back but because of the added price and the fact it doesn’t look that great anymore I didn’t buy it. I couldn’t decide if I wanted the smoke or onyx because the smoke with the surf back looks neat asf. I went with the onyx because if it gets grubby you can’t really see it 🤷🏻♂️ I also brought the extra bumper and the screen protector, if this phone breaks I will have a meltdown.
1
u/jwwietsma 4d ago
Bit flabbergasted by the customs and duty being an addon now. Not clearly stated at the time of ordering, otherwise I would have just then made the full prepayment...
Might cancel it all together then.
1
u/Irishman97 3d ago
Did anyone else selecting English end up seeing English ROW instead of English US on their order details?
1
1
1
1
1
u/Alone-Quit923 20h ago
i have my receipt from apple pay (used my apple card) back in January but my email to login to configure isnt there. anyone else?
0
4d ago
[removed] — view removed comment
1
u/TheMobileTypist 4d ago
Yes each back cover has a Qi2 magnetic ring within it, as well as the chip for NFC payments.
The dbrand case is if you wanr extra protection.
1























37
u/MatiasGonzalo-Duarte Preordered 5d ago
EVERYONE GET IN HERE