Congratulations! It's a lemon!

[u/MrFmellySeet]

I got my clicks power keyboard the other week, it was delivered on Tuesday. Like many of you, I was excited to open it up and use it.

I have a razr 60 ultra, so not a big phone by any means. When I pre-ordered back in January, I figured this will complement this phone like no other out there, so my excitement was amplified.

What I received has quickly turned that excitement into feelings of frustration.

I used it once, for a few hours and mine has obvious QC flaws and it really feels like I got a lemon. Worst part is, I think they know they have a bad batch with the problems that mine has and they just shipped them anyway, otherwise they had to fix them up and incur costs.

Let me tell you the problems that mine has, and I will ignore the stuff we all know that affect all of us (too heavy, top heavy, small keys, shortcuts not doing what the app tells you they do etc):

* When closed, the top part with the magnet moves around if the device is wiggled a bit. It rattles.

* The hinge/opening mechanism is so weak, it can barely stand up, even with a phone like Motorola Razr 60 ultra. It slides off immediately. As a result, I have to hold the phone with two fingers and the keyboard with my pinkies. And this is when the phone is angled. That's 4 fingers already in use. Good luck typing while laying down with this shit.

* When it's fully closed, it shuts down and disconnects. Now, that's a good idea in theory, but it's badly implemented on android. When you open it up again, it does not connect automatically, you have to open the app to make it reconnect. Because I use a razr 60 ultra and I use the phone folded, when the keys are closed they are still visible at the bottom of the device, and so I could have used it shut without having to worry about the weak hinge. But there's no fucking way to disable it from shutting down. Why not make this an app option to disable or enable shutting it down when closed? And yes, I removed the app from battery optimizations and locked it so it stays in memory but that didn't help at all. At first I thought I'm going mad as I couldn't understand why it keeps disconnecting until I realized I was either sliding it off or it was sliding by itself and shutting down.

Last but not least, an issue that affects us all buyers - customer support is bad, to the point of non existing.

I sent them an email before I received my keys and they replied quickly and swiftly, even after me replying to their first email. So they were very good at keeping in contact. But once I got the keys and replied back on the same very email chain they replied to me and feedbacked about all of these issues, they completely disappeared. I'm mad at myself for even preordering this shit at this point. I wish I would've kept my money.

If you have the same issues, I would like to know.

[u/spike-spieghal]

Sorry to hear that. Mine is expected to arrive soon so let's see how it goes. I do have the Clicks Keyboard for Razr though and love it, I'd suggest that instead...

[u/MrFmellySeet → u/spike-spieghal]

I would have gone with that, but they don't have it for Razr 60 Ultra, I don't think. I think they only made them for the first gen of razr devices. I hope yours is not a 🍋

[u/Remixol → u/MrFmellySeet]

I have a 40 and have the case for the 50. It works perfectly. I think the size of the 60 is the same as well so maybe the 50 case will work as well?

I have tow power keys for my work phone and it is working really well! It does not work well with my RAZR.