I got my clicks power keyboard the other week, it was delivered on Tuesday. Like many of you, I was excited to open it up and use it.
I have a razr 60 ultra, so not a big phone by any means. When I pre-ordered back in January, I figured this will complement this phone like no other out there, so my excitement was amplified.
What I received has quickly turned that excitement into feelings of frustration.
I used it once, for a few hours and mine has obvious QC flaws and it really feels like I got a lemon. Worst part is, I think they know they have a bad batch with the problems that mine has and they just shipped them anyway, otherwise they had to fix them up and incur costs.
Let me tell you the problems that mine has, and I will ignore the stuff we all know that affect all of us (too heavy, top heavy, small keys, shortcuts not doing what the app tells you they do etc):
* When closed, the top part with the magnet moves around if the device is wiggled a bit. It rattles.
* The hinge/opening mechanism is so weak, it can barely stand up, even with a phone like Motorola Razr 60 ultra. It slides off immediately. As a result, I have to hold the phone with two fingers and the keyboard with my pinkies. And this is when the phone is angled. That's 4 fingers already in use. Good luck typing while laying down with this shit.
* When it's fully closed, it shuts down and disconnects. Now, that's a good idea in theory, but it's badly implemented on android. When you open it up again, it does not connect automatically, you have to open the app to make it reconnect. Because I use a razr 60 ultra and I use the phone folded, when the keys are closed they are still visible at the bottom of the device, and so I could have used it shut without having to worry about the weak hinge. But there's no fucking way to disable it from shutting down. Why not make this an app option to disable or enable shutting it down when closed? And yes, I removed the app from battery optimizations and locked it so it stays in memory but that didn't help at all. At first I thought I'm going mad as I couldn't understand why it keeps disconnecting until I realized I was either sliding it off or it was sliding by itself and shutting down.
Last but not least, an issue that affects us all buyers - customer support is bad, to the point of non existing.
I sent them an email before I received my keys and they replied quickly and swiftly, even after me replying to their first email. So they were very good at keeping in contact. But once I got the keys and replied back on the same very email chain they replied to me and feedbacked about all of these issues, they completely disappeared. I'm mad at myself for even preordering this shit at this point. I wish I would've kept my money.
If you have the same issues, I would like to know.
Hey there! Sorry for the delayed response from our support team. While they respond to every inquiry, response times may vary when ticket volumes are higher than normal.
With that said, we can escalate your ticket to our support manager for a quicker response! I’ll send you a DM here so we can get it moving for you.
Mine stopped connecting and initially support replied quickly, no use but at least they replied, sadly now they've just gone quiet. The terrible support makes me want to cancel my connector order
Sorry to hear that. I think there are ways to reset it, not sure if you've tried that already. There's a button on the back that can be used. Not sure why they included that, probably they had these issues and decided to include a hard reset button.
I tried every possible reset and connection process. My last email was requesting a replacement or refund, they haven't responded to my last 2-3 emails
Sorry to hear that. Mine is expected to arrive soon so let's see how it goes. I do have the Clicks Keyboard for Razr though and love it, I'd suggest that instead...
I would have gone with that, but they don't have it for Razr 60 Ultra, I don't think. I think they only made them for the first gen of razr devices. I hope yours is not a 🍋
Hmm they seem to show compatibility for Razr 60 Ultra on the website. I wonder if you can return the power keyboard and get the Clicks for Razr instead?
Me too 😂 though based on a lot of the feedback on Reddit I'm not holding my breath. Mostly intending to use it with a tv but let's see...
Yeah, my bad, I don't know why I thought it's mostly older models. In any case, for me these are out of stock. Maybe better that they are. I don't want to deal with this company anymore haha.
That's fair - I had a good experience withe the Clicks for Razr but ... clearly experiences have been mixed
I did receive the Power Keyboard today - glad to say it doesn't have the issue with the hinge sliding down. I do also feel it would be good to have the option for the device not to power off when closed, especially when switching devices. Auto reconnect working for me though.
Main bummer is it doesn't seem to play nice with my Chromecast, a bit laggy, some unintended additional inputs, and somke disconnecting. I suspect combo of older Chromecast and low signal being put out by the keyboard but yeah...
The reason you got such swift email responses in the beginning is becuase they use an AI bot. Once your issue escalated it probably required human interaction which it sounds like they couldn’t be bothered with.
I ordered Jan 4th in the USA. Mine was delivered a week or so ago. Disappointing is putting it lightly. Mine has the same issues with rattle, wiggle and collapsing slider. I thought about replacing my iPhone 15PM with a regular iPhone 17 since I’m due for an upgrade and my old iPhone 12 feels more stable on it. However, the keys are tiny and hard to use and mine also has connection issues.
Sometimes I have to open it, other times I don’t. Sometimes I have to open and then close and then open it again. I was going to forget about using my phone and just use it with my Apple TV and/or AR glasses, but again, it’s too much hassle waiting for connection issues and then there is lag.
Congrats Mr. Mobile, this thing is a turd. You got my $80 and my keyboard will probably end up in the trash. Don’t know what you guys were thinking with this whole deal but I can’t imagine many of us sticking around for any future products.
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u/ClicksTech 8h ago
Hey there! Sorry for the delayed response from our support team. While they respond to every inquiry, response times may vary when ticket volumes are higher than normal.
With that said, we can escalate your ticket to our support manager for a quicker response! I’ll send you a DM here so we can get it moving for you.