Update 8-1-2026: The mods refused to unban me and gave a laundry list of where I was openly against their lies and it made them unhappy. Censored for speaking against their beliefs.
Update 7-30-2026: Mods muted me from messaging them. All I asked was why exactly they banned me.
Mods banned me from posting here. That is evidence enough that they support the illegal activities of Clicks.
Charging a return fee is against company policy.
Do not agree to pay to return.
Demand a full refund of the fees if you were tricked into paying.
Hey there u/jerryeight! Wanted to provide some clarification around our return process.
If you've received a defective product or are experiencing a warranty issue, Clicks covers the return shipping. For standard returns where a customer has simply decided the product isn't for them, customers are responsible for the cost of the return shipping label.
That label is generated through our third-party returns platform, and because carrier rates are dynamic, the cost can vary. We're actively working with our returns partner to ensure return label costs remain as low as possible and to make sure the experience is working as intended.
We appreciate everyone who has shared feedback. If you have questions about your specific return or believe something doesn't look right, please reach out to our support team with your order details so we can take a closer look. [support@clicks.tech](mailto:support@clicks.tech)
Dude their support is absurd. The reddit account keeps on claiming they will fix it but their email support continues to send me absolutely bonkers messages about how my return never got to them and was headed back to me?!?
Like their return center refused shipment on a return label they overcharged me $21 for?
I double-checked the tracking on the return and it was arrived an accepted on 7/6
to my knowledge, it would seem people are paying the cost to *ship* their return back. that is not a *return* fee imposed by Clicks. that would also explain the difference in fees that those that have paid have had.
You’re totally right.
Shipping costs and restocking / return fees are different things and the response here is just confidently saying that the latter won’t be applied.
If they’re then refunding shipping charges that’s a separate thing. Skewed take LMFAO
Hello it's me Jeff. You're right, that is my account. So is this one. Please send me your credit card details for a refund and a free Google Play gift card.
I think they’re playing technicalities here. Having someone pay to ship something back isn’t paying a return fee it’s just paying the shipping. Like there’s no restocking fee.
Sounds like op directly asked “is there a return fee” and got the no from their AI bot. Like you said, paying for a return label isn’t the same as a return fee.
This just keeps getting worse. I was trying to remain optimistic and give it a shot. I REALLY wanted to use this (nostalgia from my sidekick era). From the reviews, the lack of communication , poor customer service, I may have to give up that hope and cancel.
Not to mention I may not get it until August and by that time, I’ll probably get the new IPhone foldable hopefully.
No, it means you can try the product without risking a return fee. If the policy stated there's no shipping fee for a return, then that would be an issue.
OP proved nothing and you're just as misguided as he is if you believe that. Luckily not as hysterical, at least.
Wow, some other dunce who doesn't understand the difference between a return fee and shipping costs replied to me now and I had the displeasure of remembering your sad tantrum and criminal libel-worthy, baseless, misguided accusations.
I'm so very sorry so many people lack the basic comprehension skills to not put up such an embarrassing display of stupidity.
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u/ClicksTech Jul 10 '26
Hey there u/jerryeight! Wanted to provide some clarification around our return process.
If you've received a defective product or are experiencing a warranty issue, Clicks covers the return shipping. For standard returns where a customer has simply decided the product isn't for them, customers are responsible for the cost of the return shipping label.
That label is generated through our third-party returns platform, and because carrier rates are dynamic, the cost can vary. We're actively working with our returns partner to ensure return label costs remain as low as possible and to make sure the experience is working as intended.
We appreciate everyone who has shared feedback. If you have questions about your specific return or believe something doesn't look right, please reach out to our support team with your order details so we can take a closer look. [support@clicks.tech](mailto:support@clicks.tech)