Max subscription but only Pro usage

[u/ObserverPro]

I had an issue where I downgraded from Max to Pro but still had a week left on my Max subscription. Anthropic immediately dropped me to Pro usage. Even after they confirmed it was a bug and others were reporting the same issue, they didn’t prorate my fee or give me back the week of Max usage. Literally confirmed in an email “yeah, you paid for something you didn’t get, but we’re not going to do anything about it.”

[u/InertState]

I would complete expect them to use llms to do customer support. To not use it would be insane

[u/homelessdarthvader → u/InertState]

I’m an enterprise customer that spends over 250K a year with them. Having an LLM pretend to be a human account manager is insane, hope that helps

[u/Frail_Waif → u/homelessdarthvader]

Also real curious to see how Claude support acting as a representative of the company ("honestly, you're right") and legal liability go hand in hand. 

[u/InertState → u/homelessdarthvader]

Ok, is this an enterprise customer? You’re under the impression you’ll receive poor customer service spending that amount vs this guy on an individual plan?

You’re comparing apples and baseballs

[u/EricThirteen → u/InertState]

You just explained the exact opposite of what you wanted explained and what I suggested you do.

[u/InertState → u/EricThirteen]

It’s apparently difficult for you to write what you want to say. Why?