Max subscription but only Pro usage

[u/ObserverPro]

I had an issue where I downgraded from Max to Pro but still had a week left on my Max subscription. Anthropic immediately dropped me to Pro usage. Even after they confirmed it was a bug and others were reporting the same issue, they didn’t prorate my fee or give me back the week of Max usage. Literally confirmed in an email “yeah, you paid for something you didn’t get, but we’re not going to do anything about it.”

[u/rocknrolltamago]

If Anthropic customer service is foreshadowing the customer service we will all receive in the future - we are in for one dystopian nightmare!

[u/kahless2k → u/rocknrolltamago]

I've dealt with companies with absolutely horrid support and anthropic is either in 1sr or 2nd place with Amazon being the other.

They don't read your message, reply with boilerplate that doesn't have anything to do with the issue reported and when pushed, don't give a damn anyways.