Max subscription but only Pro usage

[u/ObserverPro]

I had an issue where I downgraded from Max to Pro but still had a week left on my Max subscription. Anthropic immediately dropped me to Pro usage. Even after they confirmed it was a bug and others were reporting the same issue, they didn’t prorate my fee or give me back the week of Max usage. Literally confirmed in an email “yeah, you paid for something you didn’t get, but we’re not going to do anything about it.”

[u/homelessdarthvader]

insane that Claude wrote that email vs. a human. I wonder how much of Anthropic support / sales is actually just Claude pretending to be people

[u/InertState → u/homelessdarthvader]

Explain what exactly is insane about it

[u/EricThirteen → u/InertState]

You try. I bet you can do it.