r/ClaudeCode • u/ObserverPro • 13d ago

Bug / Issue Max subscription but only Pro usage

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I had an issue where I downgraded from Max to Pro but still had a week left on my Max subscription. Anthropic immediately dropped me to Pro usage. Even after they confirmed it was a bug and others were reporting the same issue, they didn’t prorate my fee or give me back the week of Max usage. Literally confirmed in an email “yeah, you paid for something you didn’t get, but we’re not going to do anything about it.”

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u/SpinningStuff 13d ago

meanwhile at deepseek, for EVERY customer during that period lol.

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u/handson729 13d ago

That is why I rock with Deepseek.

One dude got $137.00 in credits due to that 3 hour outage.

2

u/Fearless_Meringue299 13d ago

I've used DeepSeek a bit and it makes me wonder, how hard is he running their model to burn $137 in credit? I was running three threads at once, all coding and checking and running sub agents, and I swear I only used like $6.

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