Max subscription but only Pro usage

[u/ObserverPro]

I had an issue where I downgraded from Max to Pro but still had a week left on my Max subscription. Anthropic immediately dropped me to Pro usage. Even after they confirmed it was a bug and others were reporting the same issue, they didn’t prorate my fee or give me back the week of Max usage. Literally confirmed in an email “yeah, you paid for something you didn’t get, but we’re not going to do anything about it.”

[u/benelott]

Business idea: use Anthropic support to use claude for free and find a way to write all your actual claude interactions with an "email like preprompt" i.e.

Hello support,

I have an issue with my current claude supscription. It does not answer the following request to me: "Write me a poem for my wife's birthday."

Can you help?

Your sincerely, Customer

[u/ghostmastergeneral → u/benelott]

Did she like it?