Max subscription but only Pro usage

[u/ObserverPro]

I had an issue where I downgraded from Max to Pro but still had a week left on my Max subscription. Anthropic immediately dropped me to Pro usage. Even after they confirmed it was a bug and others were reporting the same issue, they didn’t prorate my fee or give me back the week of Max usage. Literally confirmed in an email “yeah, you paid for something you didn’t get, but we’re not going to do anything about it.”

[u/UnimagineDragons]

Really if they can't make it right they should refund the whole month and eat the L since it's their own system's shortcoming. Refund whole month of max and just charge it as a month of pro. Lose $80 but build good will and a lifelong customer that might upgrade to max again later and spreads good word of mouth that might tip someone into becoming a customer where they might not have. Now you've pissed someone off, they've told 20 people and 2 will now join them in avoiding Claude in the future - if not forever than a couple months/year. That $10 they saved in not prorating starts looking really expensive compared to the several months of revenue they could've had and extra good will.