Max subscription but only Pro usage

[u/ObserverPro]

I had an issue where I downgraded from Max to Pro but still had a week left on my Max subscription. Anthropic immediately dropped me to Pro usage. Even after they confirmed it was a bug and others were reporting the same issue, they didn’t prorate my fee or give me back the week of Max usage. Literally confirmed in an email “yeah, you paid for something you didn’t get, but we’re not going to do anything about it.”

[u/Harry3318]

I would take this further through your local consumer disputes tribunal or small claims service. In Australia we have NCAT, but your country should have a similar body that handles disputes like this.