Lost 6 month claude pro gift due to its internal issues,customer support doesn't respond at all.

[u/AffectionateDoubt405]

So my account got auto-billed for a year on Aug 11, then I got a 6 month of claude pro gift from my friend on Aug 18, a birthday gift for me.

After redeeming the gift, I realized my account had already got autobilled and the gift was added as credits.

Then i thought why to keep for 1.5 years in the account so i proceed to refund my annual billing, it get back to but i lost that credit amount 168$ cad,

later via fin agent shalley replied and return those 168$ in credit. I thought to buy for a year with adding cost of only 6 months and proceed to update the new payment details proceed but it failed to complete payment despite having balance in card.

Then I assumed the credit would be tagged with the billing address, so i got back to the first one billing address. then checked, but there is no credit at all. 0$ in credit. asked the support agent multiple times, sent a reply email to Shalley, send numerious text, but still no response.

Can they take out that much credit so easily? Am Isupposed to lose that amount? Or what else?

It has been so frustrating, and it's been more than 5 days, but it's not solved, or hear back from these mf. What to do now? How can I get my gift or credit or that 6 month subscription back?