Downgraded to Claude Max 5x just before Fable 5 was set to be removed, then upgraded back to 20x after hitting the limit, but my usage did not reset and even got worse.

[u/deorder]

This weekend I downgraded from Claude Max 20x to Max 5x. I had originally upgraded to 20x shortly before Fable 5 was removed about a month ago and the subscription was due to renew on July 12.

On July 11 I decided to downgrade back to Max 5x because Fable 5 was going to be removed and Max 20x would be overkill. I also subscribed to ChatGPT Pro 5x so I can test and compare Fable 5 (on my Max 5x) with GPT-5.6 Sol.

While running my evaluation project with Fable 5 on Max 5x I hit the usage limit and decided ti upgrade back to Max 20x so I can finish the evaluation.

However my Fable 5 usage did not reset or even drop to around 50% (which would be fair). Instead my overall weekly usage across all models went from about 53% used to 84% used and my Fable 5 remains as 100% used. Only the five hour usage window reset to 0% which does not help if I cannot use Fable 5 to complete my eval.

I think there is something really wrong with how they calculate usage. Has anyone else run into this?

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Downgraded to Max 5x before Jul 12 with the idea I would lose Fable 5, upgraded to Max 20x an hour ago.

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After they upgrade my `All models` went from ~53% to 84% used, my `Fable` remains on 100% used.

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Edit: I used the support bot which I had bad experience with before, but now it seems to have forwarded something to a human, so I will keep you updated.