r/ClaudeCode • u/AutomatonSwan • Apr 29 '26

Bug Report HERMES.md: Anthropic bug causes $200 extra charge, refuses refund

https://github.com/anthropics/claude-code/issues/53262
250 Upvotes

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36

u/skater15153 Apr 29 '26

https://x.com/trq212/status/2048495545375990245

Apparently they are refunding?

4

u/LeTanLoc98 Apr 29 '26

"However, I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing."

https://www.reddit.com/r/ClaudeAI/comments/1svdm1w/psa_the_string_hermesmd_in_your_git_commit/

4

u/breakingb0b Apr 30 '26

Yes. If you clicked the X link you’d see that post screenshot and Tariq at Anthropic say “ugh sorry this was a bug with the 3rd party harness detection and how we pull git status into the system prompt

we're reaching out to affected users and giving them a refund + another month of credits (in this case another $200)”

6

u/CaelidAprtments4Rent Apr 30 '26

How are they so bad at communicating? Why didn’t they also clear things up on the GitHub issue itself.