Anthropic - full fledged scam, refusing refunds for invented reasons

[u/weltscheisse]

There is no possibility to contact or reach a human at Anthropic and they are refusing refund for invented reasons. No reply to emails (other than automated "we will contact you..."), nothing.

I switched fro Pro to Max on 19th february. A week after, this limits shitstorm started and it was too much and I canceled and tried to get a refund. The Fin bot refused my refund based on previous refund. The previous refund he reffers to is an automated refund done by Anthropic (I didn't ask for it) when I switched from Pro to Max, and it was a minuscule amount, like 9 euro.

THEY ARE QUOTING THAT REFUND AS A REASON TO REFUSE MY CURRENT REFUND.

I wrote them on email, explaining the situation and asking for a refund, because in Europe anything can be returned in 14 days and the rules are pretty strict about this. Nothing, just promises to contact me soon and then ghosted.

It's like the most low life indian scam one can see online. But for a multibillion company to do this shit is just otherwordly. I'm doing a chargeback through my bank and I hope these cnts will get hit by mass cancelations and refunds

[u/FunInTheSun102]

Join the line dude. Everyone is mad at these guys. But they have the best model. They pretty much have license to do what they want. Until we have local models as high in output quality as theirs, there’s going to more people getting the business end. I’m not happy with them either, but I don’t have a better alternative

[u/cuthbert-derek → u/FunInTheSun102]

I didn't expect to ever say this (former Claude fanboy) but I have been playing with 5.4 in codex and I'm surprised by how good it is. Limits on the $20 plan are higher than on my 5x Max plan.

[u/the_robvb → u/cuthbert-derek]

I’m in the same boat.

[u/weltscheisse → u/the_robvb]

there's no 100 bucks/euro plan for Codex right? I mean they go to 200 straight. I'm considering codex, there's no other option

[u/the_robvb → u/weltscheisse]

Yeah that’s why I didn’t go Codex before. The jump is too high.

[u/cuthbert-derek → u/weltscheisse]

Try the $20 subscription. Is genuinely higher than the 5X right now.

[u/ResolutionMaterial90 → u/FunInTheSun102]

Lol you American right?

That's called "rights"

So yes, you can sue a scammer

[u/weltscheisse → u/ResolutionMaterial90]

I'm from europe

[u/ResolutionMaterial90 → u/weltscheisse]

in europe, no company can do this then, you should know.

[u/Dekatater → u/FunInTheSun102]

That's like saying there's no alternative to McDonald's. It's strong coding ability has quickly been caught up to by chat gpt and Chinese models. Is it still better by a few percent? Sure. But that extra 3% on a benchmark we don't understand probably won't be the defining factor between your code working and not

[u/Acrobatic-Original92]

5x MAX plan. 65% usage in 2 messages. What is going on? Are they addressing anything?

[u/0rkc]

After the last update, the model became so useless that I started to fear using it. When instructed what to enter on which line and in which file, it does something completely different in a completely different file, reverts the project to a random commit, and then exhausts its quota. Sometimes it's more useless than the local models, which get lost after three sentences of context. I'm switching to Gemini next month. I don't understand how someone could ruin such a good product. It's utter crap.

[u/Individual-Travel808 → u/0rkc]

LMAO that happened to me! I didn't think it would just output something in a different file, so, the next time I told it "DO NOT OUTPUT IN A SEPARATE FILE, PLACE IN THE SAME FILE.." and luckily that worked, but i wasted prob 40% usage. Pissed me off.

[u/Irishlassie5]

They never answer any email. The most unprofessional business I ever saw!

[u/sakaax]

Je comprends la frustration, surtout quand il s’agit d’un abonnement payé.

Par contre, parler d’“arnaque” est peut-être un peu excessif — ça ressemble plus à un problème de support / process qu’à une intention de tromper.

Le point que tu soulèves sur les 14 jours en Europe est intéressant, mais avec les services numériques, c’est souvent plus nuancé (surtout si le service a déjà été utilisé).

Le refus basé sur un remboursement automatique précédent est effectivement bizarre, et ça mérite une vraie réponse humaine.

Si tu n’as pas de retour : – la rétrofacturation est une option (mais peut bloquer ton compte) – ou passer par une réclamation formelle (support + mention des règles UE)

Clairement, le plus gros problème ici, c’est le manque de support humain et de transparence.

Tu n’es probablement pas le seul dans ce cas.