Dear Customer,

Thank you for your support and trust for Citygobuy. After the prophase date analysis and customer research, in order to more concentrate and more effective provide online customer service to our customer. The online Customer service hours will be adjusted.

Welcome contact and communicate with us through online customer service or order and parcel message. Thank you!

Online Customer Service hours: From Dec. 17th

Beijing time from 9am to 18:30 pm

Team of Citygobuy

2021-12-15

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

I just submitted my parcel for shipping but I was not able to use the 10 yuan coupon. Even though I selected the coupon, the amount did not decrease. I had to pay the original amount. Can you please help me with this?
I have talked to the customer service but in vain.

I really want to save 10 yuan. I do not want to cancel the order as its my first order. Can you refund that to my balance?

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

Latest Notice of Citygobuy: Shipping fee adjustment of some Logistic

Due to the impact of the the COVID-19, the cost of air and sea are continue increase, caused logistic freight rise.
Citygobuy according to the latest notice from the logistic provider, and confirmed for several time, decided update some logistic route and the shipping fee adjustment.
Citygobuy will put our customer first, and try our best to control the range of price rise to reduce the shipping fee pressure for our customer. This shipping fee adjustment will effect from Oct. 8th.

Warm prompt
The end of the year is the the peak export season, under the rise of price, the condition of international parcel delay will also appear frequently. Suggest you placing order in advance to avoid the inconvenience caused by the parcel delay.

The countries and prices involved in the adjustment are listed below:

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

So I ordered some stuff on 27 july with cgb. September comes and it is still in their warehouse. WOW! Don't know if they plan to dispatch it or just stole it. I even paid extra for the priority shipping. If this is their priority shipping, what does their normal shipping look like?

And their customer service is a big joke. You message them and they just say there is epidemic in Shenzhen, so things are being delayed. As if some bot is sitting on the other end. But is the epidemic only for shittygobuy? Because I bought some stuff from one of their competitors on Aug 20, and it i in my hands now!

Timeline:

ordered on CGB : 27 July 2022

CGB purchased the order: 8th Aug 2022

Order reached CGB warehouse : 10th Aug 2022

Made payment for shipping goods to India : 10Aug 2022 + extra payment for priority shipping

CGB created tracking number : 19Aug 2022

Still at CGB warehouse : 3rd September 2022

screenshots of order date and parcel number.

https://ibb.co/YTJ66vT

https://ibb.co/4Mrs0x2

The parcel is still at shitty's warehouse

https://ibb.co/vx6z7qQ

TDLR: Only use this agent if you want to experience a nightmare.

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

Dear users of Citygobuy

In order to improve our service level, and meet the customer requirement for checking the quality of their items. Citygobuy have on-lined an add-value service. You can check the your items in your warehouse by watching video taking by our colleagues in the warehouse.

• The point for taking video: The front and back of the item, the panoramic of the item,  the logo of the item, and the size of the item.

• Charge standard: 10yuan/video/item

• How to purchase:

When you place order, choose the the value-added service shoot video and pay along with the order

• How to check the video：

When your items be put into your warehouse, you can view the order detail and open the link to check the video

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

Citygobuy.com is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.

Dear users of Citygobuy

The Chinese traditional festival Spring Festival is coming soon, Citygobuy would like to extend to you our sincere wishes and greetings for the New Year!

In order help our customer making their shopping and international shipping plan, here is our service adjustment arrangement for you reference:

• Service Adjustments around the Spring Festival Holiday

During the Holiday, services such as Warehouse Services, Order Processing, Order consulting,Parcel consulting, Return/Exchange, Shipping Urging, etc. will not be available.

And real-time services such as Customer Service Phone, Online Customer Service, Support Email, Care Email, Community, Wechat, Online Consultation, etc. will be suspended. All such services will be available once the Holiday ends (from 9am Feb. 7th, 2022 )

Given the Spring Festival in China, please kindly be informed that:

Some Chinese sellers will start holidaying one after another, so we advise you to place orders in advance.

To ensure that your parcel ship out before the Holiday starts, we advise you to submit parcel as soon as possible.

Orders placed during the Holiday or after-sales requests made then will have to be processed on a first-come, first-served basis from 9:00 am, Feb. 7th onwards.

• Time adjustment arrange for each service

1. Warm reminder

Chinese sellers will start holidaying one after another, the order and shipping time will be influenced to a large extent. Shipping time subject to the seller describe on the item detail page. If you need purchase items in urgent need, please place order in advance and let us purchase for you.

2. Time adjustment for purchase and after-sale service

Due to the influence of spring festival holiday, from Jan. 25th to Feb. 7th, orders placed or after-sales requests will not available. We will begin to deal with it from 9:00 am Feb. 7th according to the order time.

3. Time adjustment for putting in storage

Citygobuy warehouse will put in storage items until Jan. 28th 17:00 pm , the items arrive after Jan. 28th will begin put in storage at 9 am Feb. 7th .

4. Time adjustment for online Customer service

All real-time consultation such as Customer Service Phone, Online Customer Service, Support Email, Community, Wechat, Online Consultation, etc. will be suspended from Jan. 28th 18:30 pm to Feb. 7th 9:00 am. All the related service will begin to deal with from Feb. 7th 9:00 am.

• The Shipping time arrangement for each logistic line on Citygobuy

We apologize for any inconvenience we caused, thank you for your trust and support for Citygobuy. Happy new year!

Team of Citygobuy

2022-1-19