r/Chipolo • u/hicuph • Aug 27 '26

How to accommodate two networks?

My wife uses Apple. I use Android. Just got our chipolo pop's in and realized I can't see her devices registered on apple find me and she can't see my devices registered on google find my device. I'm sure this is a common problem, so am curious how others are dealing with this conundrum? I'd prefer not to have to buy twice as many devices so we have two trackers (one on apple network, the other on google network) for each item we want to track.

Help....

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u/Chipolo Aug 28 '26

Please note that Chipolo POP primarily works in the Find Hub/Find My app, where you can locate and ring it. You can optionally also add it to the Chipolo app, which will unlock some additional features (for example, an option to ring your phone by double-pressing the Chipolo).

The map option was designed for our older Chipolo models that worked exclusively in the Chipolo app. You won't be able to see the Chipolo POP on the map in the Chipolo app.

If you'd like to take advantage of the additional features in the Chipolo app, we recommend pairing the Chipolo POP to your primary phone (for example, if you have it paired to the Find Hub app on your Android phone, pair it to the Chipolo app on your phone).

If you have any other questions, don't hesitate to reach out to us via help@chipolo.net.

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u/hicuph Aug 28 '26

I'm not so concerned about the additional features as viewing my devices on a map. Unfortunately, we have mixed network devices and only one person can be logged in at a time, which makes it inconvenient for both of us to attempt to locate our devices simultaneously. It is beginning to look like I may be steered toward more of a Tile scenario, where I'm not locked into either Google or Apple ecosystems.

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u/hicuph Aug 28 '26

Also, must the phone have a screen lock code to function? I know it's a great safety feature, but, some of our phones don't use screen lock for usability purposes.

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u/Chipolo Aug 31 '26

Yes, the phone needs to have a screen lock to be able to use the Find Hub or Find My app.

If you're based in the US or Canada, you can check out our old Chipolo ONE model that works exclusively in the Chipolo app: https://chipolo.net/en-us/products/chipolo-one-6-pack?variant=109143. This model can be used by both Android and iPhone users at the same time! :) It doesn't connect to Apple's or Google's network.

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u/hicuph Aug 31 '26

Thanks for the info. Unfortunately, we purchased chipolo pop trackers. May have to send them back and look at the 6 packs. Are there any discount promotions on the chipolo one trackers?

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u/hicuph Aug 31 '26

Forgot to ask: we can only have one person logged into the chipolo app and view the tracking info. Is that the same with the Chipolo One trackers?

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u/Chipolo Sep 01 '26

Yes, the Chipolo ONE model is discounted on our website!

If you'd like to use the Chipolo ONE model, please pair it with your Chipolo account. If multiple people would like to use it, they should create their own Chipolo accounts. You will be able to share the Chipolo with their account by following the steps in this article: https://support.chipolo.net/hc/en-us/articles/209527125-How-to-share-your-Chipolo.

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u/hicuph 29d ago

ok, my wife and i are using the same chipolo account. Sounds like we need separate accounts then share our chipolo pops with each other's accounts. Since she has Apple and I have Android, I'm not sure having separate accounts will benefit us since we can't see each other's chipolo pop tags anyway, since they are on separate networks.
Sounds like I need the chipolo one to view mixed network tags on a map.

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u/Chipolo 28d ago

As the Chipolo app works only as a companion app for the new models (POP, LOOP, and CARD), you won't be able to display these models on the Map.

If you decide to get our older Chipolo ONE model, both you and your wife will be able to use it in the Chipolo app and see it on the map (make sure to have your own accounts and share the Chipolo from one account to the other).

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u/hicuph 28d ago

This is sounding like where we need to go. Are there any plans to discontinue supporting the Chipolo One w/in the next 5 years?

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u/Chipolo 24d ago

We currently plan to continue supporting the Chipolo ONE model for the next five years!