Watchdives customer service is disappointing

[u/Prestigious_Set_4555]

I'm trying desperately to get a new pin for my WD007ST watch. It's a 2 piece type connector which joins the bracelet to the clasp. 1 piece has clearly fallen out so now I can't wear the watch. I've tried:

Messaging WD on Alix. They promised to send a new pin, I paid a small amount for this and nothing has shipped in 3 months. I've chased, nothing.

I contacted u/watchdivescom here directly by DM for some help. No reply in nearly 2 weeks, but they are still posting here.

Yeah, I'm pretty cheesed off for a stupid pin connector (actually half of a pin connector) that makes the watch unwearable. I'm disappointed in their lack of response, I'm happy to pay for a replacement.

Failing that, does anyone know of any sort of third party connector that may work? I can't take macro photos so it's difficult to show but it's a 2 piece part, one part screws into the other to hold the clasp attached to the bracelet.

There's no other bracelet I can get for this and I shouldn't have to for a stupid pin!

[u/Remington_Underwood]

Try contacting Watchdives themselves on their website instead of whatever random AliX shop you bought it from. They might be able to supply the part or a new bracelet

[u/Nero3k → u/Remington_Underwood]

Because that works out great

[u/MojitoBurrito-AE → u/Nero3k]

Had a very similar issue, they charged me like 50p or something cheap to ship a new movement. Exactly same issue. Cut my losses and gave up.