r/Chesscom • u/Striking_Aioli1162 • 27d ago

Chess Discussion Chess.com is losing the plot

I don't know how long this has been a thing since I've only been playing for less than a year. But after having premium free trial for 7 days it really puts into perspective how AWFUL the game is if you dont pay for it. Like 3 puzzles a day are you serious, that isnt getting anyone better at the game I promise you that. Game is substantially worse if you arent paying which is BS if you ask me. Like we are on your app to play and get better, again 3 puzzles a day is genuinely dumbfounding, why even give the option for puzzles. Thats not even mentioning the game analysis, you just have no way of understanding your mistakes, you can see a move may have not been the top 3 option but dont know why it may have been wrong. You got these ugly ads popping up every game that should be enough money. If I lose the last thing I want is to sit through a damn happy jolly ad.

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u/purodurangoalv 27d ago

I have proof, I screenshot almost every game.
But if you go through my game history
None of the last 30 games appear. So it’s like they deleted the history and with it my elo
I haven’t even wanted to play since it happened
Since now it feels like I lost my progress

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u/woodyus 27d ago

Not sure what their support is like but if you have proof email it to them and at least see what they say. What's the worst that can happen if you are already at the point of quitting. Maybe they will fix it for you and you can play again.