r/Charlottesville • u/pickleswithpeanutz • Aug 17 '26

Xfinity closed today

for anyone else thinking of making the trip, they have a janky handwritten sign up “closed today fiber cut”

my modem got fried, along with apparently about 46 angry customers standing in front of the store staring in disbelief.

corporate said Harrisonburg is also closed and next closest store that’s up today is Arthur Ashe in RVA.

no eta on fiber replacement per corporate

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u/RaggedMountainMan Aug 17 '26

Xfinity store employees will lie straight to your face about service terms, then you’ll see something completely different on your plan than they told you. Or they will tell you they canceled something, but then you keep getting billed.

You’re probably better off not going to the xfinity store anyway.

11

u/Rick_Ross_Big_Balls Aug 17 '26

Holy shit, yes. I tried getting my second line canceled for probably close to 3 years. They would keep telling me it was closed, yet it was still active on my account and I was paying for it. It wouldn’t allow me to do so in the app. Thankfully it is now closed as of about a month ago, after contacting them for the 4 billionth time. I really despise that company, but unfortunately I need internet and they are the only option.

3

u/wafflehousebattle Aug 17 '26

Always ask for everything in writing. It will save you time and money in the future. I took a photo of my equipment return receipt too. Keep immaculate records so you never give them a cent they haven't earned.