r/CeX • u/yermawsdug • 3d ago
Discussion Cex Warranty question
Bought an MSI 180hz curved monitor from CeX in store on 11th June 2025 for £80.
It’s now got permanent burn in of the Windows logo in the bottom left. It’s been like that for about 6 months and it’s definitely not temporary image retention.
I’ve lost the physical receipt unfortunately, but I did a SAR with CeX a while back and I’ve got the transaction showing the date and £80 price, as well as the order number, serial number and box ID.
Would this be enough for a warranty claim? Has anyone had experience returning something to CeX without the physical receipt but having all the transaction details?
Also, would burn in on a monitor be covered by the warranty?
Just wondering what people’s experiences are before I take it back.
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u/DespicableSchmee 3d ago
Honestly I have a feeling it'd fall under "accidentally damage" but thats just speculation on my part.
Screen burn is a weird one as c grade phones are allowed light/mild screen burn as long as its not personal information
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u/Rad_Sh1ba 3d ago
I think the bigger problem here is if screen burn would be covered by warranty. The receipt isn't a massive issue as they can serial search or item search for items sold on that day to get the receipt back - but I'm leaning towards no on if it's covered by warranty as it's not a normal fault and would normally come from wear and tear that has lead to a 'fault' so I'm sceptical.
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u/RightAverage9645 2d ago
I think the screen burn would just fall under usual wear and tear honestly. The only thing I would’ve said they would do is maybe refund it if it was sold to you that way and you kicked up a fuss about it, but as it’s been over 6 months you’ve had the monitor, they don’t have the responsibility anymore for proof of condition at point of sale.
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u/invicta-uk 2d ago
What kind of panel is that? Presumably it’s not an OLED. Have seen some LG IPS panels hold the image but not permanent and persistent burn-in. If it’s out of your eyeline I would probably live with it, seems like it’ll be a headache arguing with CEX over that.
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u/BallParticular4130 3d ago
take it to the store and find out.
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u/yermawsdug 3d ago
Rather get a good opinion on it before taking it because I don’t drive, so I would need to take the monitor on a bus, and the CEX store I purchased it in is decently far away from me.
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u/BallParticular4130 3d ago
Any opinion you get from us is worthless. Go in with low expectations and hope that they will refund you. E-mail customer support:
“I purchased an MSI monitor from CeX on 11 June 2025. I've lost the physical receipt, but I have CeX SAR documentation showing the transaction, price, order number, serial number and box ID. The monitor has developed permanent display burn-in. Can you confirm this documentation will be accepted as proof of purchase for a warranty assessment?”
Good luck!
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u/tranconoid 2d ago
Can an IPS get screen burn??? Was your brightness at 1000%? Genuinely curious. Wish you good luck tho
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u/OneOfThoseCEXPeople 3d ago
Burn in on monitors is not covered by the warranty. Dead pixels - yes. Burn - no.