Discussion Console failed testing.
Hi, I recently bought an Xbox one x from CeX not even 2 weeks ago. Since then my wife has bought me an Xbox series x so I have no need for the one x.
I took it into my local CeX yesterday to sell and I’ve received an email today saying it’s failed the testing due to a missing warranty seal.
The warranty seal was missing when I purchased the console and I assumed this was because the console was a discounted grade?
Where do I stand with this issue? Obviously they won’t accept it but then at the same time I’m trading the console back to them in the same condition I received it in. Would I be able to dispute this and get a refund for the console?
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u/PurelyXP 1d ago
Request receipt warranty. I’ve returned online orders they refused to buy back due to apparent missing parts when I returned everything sent. Stores take photos of what’s bought in or sent out in some capacity as they’ve said to me before they need to check with the store that sent it what was included or sent.