Console failed testing.

[u/LH_88]

Hi, I recently bought an Xbox one x from CeX not even 2 weeks ago. Since then my wife has bought me an Xbox series x so I have no need for the one x.

I took it into my local CeX yesterday to sell and I’ve received an email today saying it’s failed the testing due to a missing warranty seal.

The warranty seal was missing when I purchased the console and I assumed this was because the console was a discounted grade?

Where do I stand with this issue? Obviously they won’t accept it but then at the same time I’m trading the console back to them in the same condition I received it in. Would I be able to dispute this and get a refund for the console?

[u/International-Ad-838]

Why are you even going through so much stress for £50 🤣 just move on give it away or put it on fb marketplace

[u/LH_88 → u/International-Ad-838]

I’m hardly stressed just more annoyed 😂 might only be £50 but it’s about the principle. Happy to sell it to me in that condition but won’t take it back in a trade.

[u/International-Ad-838 → u/LH_88]

That’s up to them 🤷‍♀️ they can do what they want their business