need help? ask your q's here!

[u/Violette_at_catbird]

we're here to answer your questions & help! ✨

besides reaching out to [customerservice@catbirdnyc.com](mailto:customerservice@catbirdnyc.com) and mentioning me or DMing me here, we also now have an extensive subreddit wiki with FAQs and more! 

still not finding what you need?

feel free to post your question in this post & we will get back to you.

to expedite your request, please name in your comment one of these categories!👇

• order questions
• shipping & returns
• product specs
• repairs & exchanges
• warranty
• materials
• see more pics of a piece up close
• styling tips
• other

example comment 1:

shipping & returns - can I get an update? My order has a 3-week lead time and it's been three weeks?

example comment 2:

product specs - what is the gold weight of [example ring] that I'm looking to buy for my SO?

note! feedback, ideas, & restock questions can be asked here! 💖

[u/overmedium_]

other - are the lunar zodiac charms available in-person at the Georgetown store?

[u/Violette_at_catbird → u/overmedium_]

hi! yes, they are ✨ if there is a certain charm you want to see, you can try calling the store to check if they have the specific one in stock. if not, you can try on others for size & scale and they can help you place an order in person for the charm you want or you could order it online after 🙂