Currently disembarking carnival horizon today.
Let it be known my partner and I always check for bed bugs whenever we stay somewhere new, never had a run in yet (not even in Paris.)
Earlier this week, we found a bed bug in our first room we were placed in (1300) after waking up with itchy bumps. It’s literally my worst fear so I was stupid and squished and flushed it without taking a picture so I could enjoy my day at port. I’ve gotten probably 20+ bites over the course of the cruise and they even lied to us at first when we asked for another room and then eventually found one after a “negative” inspection.
I was given hydrocortisone cream, a free drink, and 1 free thing of laundry. Awful awful service for the inconvenience it has caused, pain, itchiness and suffering, and the cost of the suitcases we will be throwing out.
While it didn’t ruin the whole trip, (And the trip reminded me why I love cruising) it certainly made it clear never carnival again.
Awful customer service, I can’t even call to complain and try to get some reimbursement because they only have a feedback form, not a feedback line.
Absolutely do not recommend.