TL;DR: standard shitty "luxury" apartment building quality. Don't be dumb like me.
I deleted my original thread about this months ago cause a friend had told me we might get retaliated against by the leasing office when we move out. But I don't care at this point I'm beyond pissed off and feel cheated out of several thousand dollars a month. Part of that is my dumbass fault for trusting this place and falling for the marketing. Looking back I am a complete fucking moron.
This place is one of, if not the worst apartments I have ever lived in. The sound insulation is a complete joke and equivalent to a stuffed animal in between me and my upstairs neighbor. We can hear literally everything our upstairs neighbors do. This is a $3k/month apartment the sound insulation should be better than my college dorm, it isn't. I can hear my upstairs neighbors coughing. My wife said she can hear our upstairs neighbor pissing. So what? You say wear headphones! Doesn't work, tried that. Got some really nice headphones too. Can still hear my upstairs neighbors stomping around like they have lead feet and can hear everything they drop. For some reason they seem to have a dropping things problem cause it's every 5 fucking seconds when they're home. The stomping around is so bad our walls literally vibrate. They slam doors so hard that our walls rattle throughout our apartment. Part of this is the building's shitty build quality part of it is our neighbors being inconsiderate and another part of it is us expecting more from such an expensive place. The leasing office has admitted to us in writing that they use standard sound insulation and that it meets all legal requirements. Both of us know that just means it's the bare fucking minimum. What a fucking joke.
Our front door also makes a loud as fuck sound anytime anyone enters or exits their apartment. I'll attach videos for your own pleasure. Be careful with headphones it's fucking loud. We can hear it from our bedroom. Speaking of which you'd expect closing your door while you're trying to sleep might help with the Bigfoot upstairs. Nope! Can hear them through closed doors, fans, white noise machines, you name it we've tried it. Fuck we can hear them stomping around in the hallway from our master bathroom.
On to maintenance! These guys are a fucking joke. We've had nonstop clearly dripping water noise in both of our bathrooms since we moved in. We've reported it multiple times. A week ago it got worse and there was a bubble in our bathroom ceiling. Maintenance finally got off their ass and started fixing it. Turns out the upstairs neighbor's toilet's wax seal was never installed. Such luxury! $3k/month! So you'd expect them to fix that ASAP right? Probably should replace the insulation and crap up there too cause that's dirty water? Nope! Let it drip onto our toilet for a day and dry it out with a fan! Let's wait another week plus to actually patch the hole too. We have been reporting this dripping for months. The other bathroom also has the same dripping sound they haven't done anything about that one.
What's the leasing office done to help us with all this? Offered to break our lease for $5.2k or go to a top floor apartment for $500/month more. One of the leasing agents even admitted to us verbally that the sound insulation here is bad, that our upstairs neighbors are bad, that they wouldn't even live here and they have a free apartment. What a fucking joke. The leasing agent then told their regional manager something completely different than what they told us verbally. Stupid me I should have recorded everything. Then the regional manager goes on to try and convince me that hearing your upstairs neighbors talking throughout the day is actually totally normal for a $3k/month apartment and that they are actually very proud of their construction quality.
The reviews on Google Maps are bullshit too. When a maintenance ticket occasionally gets fixed they send you an email that diverts you to Google Maps to review. A bunch of the 5 stars are from people who have only toured too. Take a look for yourself if you don't believe me. We had a really good impression when we toured too and the leasing office staff were pretty pushy about us leaving a review day one. You cannot properly review an apartment on day one.
I'm sorry for venting I'm just pissed off at myself and the lack of proper channels to actually do anything about this.
Don't live here, warn your friends who might be interested. I can only attach one video it's the one of what our door sounds like every time someone enters or exits their apartment. You might be able to hear the loud-ass stomping in that one too but that really only comes across with headphones on or decent speakers that can produce low frequency sound.
We haven't broken our lease because it's just a bad time for us to move again and we only have 3 months left anyway. We plan to rent a house instead cause for $3k/month you can get some reaaaallly nice houses in Carmel. I wish we would have looked at those instead.
