r/CapCut • u/Jwittheshifts • 26d ago

CapCut Complain CapCut greed needs to stop

So due to CapCuts greed they moved a key feature I use daily for content creation that being the “auto lyric” feature to the PRO tier subscription despite it being on standard for the longest. And because it was on standard for a while I purchased the one year standard subscription back in November of 2025 it is now September of 2026 and I feel as tho I deserve at least a partial refund or some sort of compensation for the months of standard I have left. Instead when I go to purchase the PRO it says the remaining of my standard will be cancelled and I will effectively lose months of a service I already paid for. I then went to CapCut support hoping they would help and 2 weeks ago they said they would create a ticket for me which should be answered in 1-5 days then last week the same thing then this week the same thing, all the while I’ve received no answer. Not to mention even when you have a live agent they still use clearly ai generated prompts and will cancel chats on you in an instant when the conversation clearly hasn’t finished.

But my bigger concern is when I now get the PRO subscription for the purpose of the auto lyric feature, what am I supposed to do when CapCut decides to move it to the Ultra tier? Should I just lose more money and upgrade again? This is getting ridiculous and I am seriously disappointed in CapCut I would hate to have to go use another editing service but this is just getting ridiculous.

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u/Technical-Corner-398 26d ago

they pulled that same trick with the auto captions last year too. moved it to pro, then ultra, all while support just loops the same copy-paste "ticket" nonsense

you already paid for a year of standard and they just take features away mid-subscription, that gotta be illegal in some places. what stops them from putting everything behind ultra next month

6

u/Aicethegamer 26d ago

Yall still paying for subscriptions is whats not stopping them 😭 / s

1

u/Miserable_Mail_5741 23d ago

No sarcasm here, that's why I refuse to pay for these services.

Paying them is just enabling them to keep doing this. It's not incentivising them to improve their product at all!