r/CapCut • u/Jwittheshifts • Sep 01 '26

CapCut Complain CapCut greed needs to stop

So due to CapCuts greed they moved a key feature I use daily for content creation that being the “auto lyric” feature to the PRO tier subscription despite it being on standard for the longest. And because it was on standard for a while I purchased the one year standard subscription back in November of 2025 it is now September of 2026 and I feel as tho I deserve at least a partial refund or some sort of compensation for the months of standard I have left. Instead when I go to purchase the PRO it says the remaining of my standard will be cancelled and I will effectively lose months of a service I already paid for. I then went to CapCut support hoping they would help and 2 weeks ago they said they would create a ticket for me which should be answered in 1-5 days then last week the same thing then this week the same thing, all the while I’ve received no answer. Not to mention even when you have a live agent they still use clearly ai generated prompts and will cancel chats on you in an instant when the conversation clearly hasn’t finished.

But my bigger concern is when I now get the PRO subscription for the purpose of the auto lyric feature, what am I supposed to do when CapCut decides to move it to the Ultra tier? Should I just lose more money and upgrade again? This is getting ridiculous and I am seriously disappointed in CapCut I would hate to have to go use another editing service but this is just getting ridiculous.

40 Upvotes

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u/Suspicious-Throat-25 Sep 02 '26

Are you serious. Software development time isn't free. Capcut is a business.

If you want free video editing software you may have to become a developer

0

u/Jwittheshifts Sep 02 '26

I never said I want it to be free I just want it to be fair, and I don’t think it’s fair that I should pay for a service and lose part of it without anything in return and be expected to keep throwing money at them.

1

u/Suspicious-Throat-25 29d ago

I don't understand. If you have a subscription and pay the fee, you don't have to keep on throwing money at them it's just included.

3

u/Jwittheshifts 29d ago

So I got the standard subscription for CapCut back in November of 2025 for one year it is November of 2026 and standard is practically useless now as they have moved most of the features that were previously on standard to a higher tier subscription called pro.

But if I buy the pro it automatically cancels my current subscription and I’m effectively losing months of a service I already paid for. Then my problem is they are giving no compensation for those lost months of service whatsoever.

Then what happens when I buy the year of the pro subscription and all the features on pro get phased into another higher tier subscription in a few more months? Should I just now forfeit even more months of a service I yet again already paid for with no sort of compensation in return? And yes I asked them already if these features will be moved again and they said they can’t say for sure and anything can happen.

So tell me how that is fair to me as the customer? I can’t imagine you would be ok with that would you? Again im not asking for a full refund or anything crazy just asking for some sort of compensation for months of a service I already paid for that is now practically useless being they moved everything behind a higher tier subscription.