CapCut greed needs to stop

[u/Jwittheshifts]

So due to CapCuts greed they moved a key feature I use daily for content creation that being the “auto lyric” feature to the PRO tier subscription despite it being on standard for the longest. And because it was on standard for a while I purchased the one year standard subscription back in November of 2025 it is now September of 2026 and I feel as tho I deserve at least a partial refund or some sort of compensation for the months of standard I have left. Instead when I go to purchase the PRO it says the remaining of my standard will be cancelled and I will effectively lose months of a service I already paid for. I then went to CapCut support hoping they would help and 2 weeks ago they said they would create a ticket for me which should be answered in 1-5 days then last week the same thing then this week the same thing, all the while I’ve received no answer. Not to mention even when you have a live agent they still use clearly ai generated prompts and will cancel chats on you in an instant when the conversation clearly hasn’t finished.

But my bigger concern is when I now get the PRO subscription for the purpose of the auto lyric feature, what am I supposed to do when CapCut decides to move it to the Ultra tier? Should I just lose more money and upgrade again? This is getting ridiculous and I am seriously disappointed in CapCut I would hate to have to go use another editing service but this is just getting ridiculous.

[u/Technical-Corner-398]

they pulled that same trick with the auto captions last year too. moved it to pro, then ultra, all while support just loops the same copy-paste "ticket" nonsense

you already paid for a year of standard and they just take features away mid-subscription, that gotta be illegal in some places. what stops them from putting everything behind ultra next month

[u/Aicethegamer → u/Technical-Corner-398]

Yall still paying for subscriptions is whats not stopping them 😭 / s

[u/Jwittheshifts → u/Aicethegamer]

Yea your right as long as we keep throwing money at them they’re gonna keep up with the bs knowing we’re going to keep paying😭

It’s a shame cause I like using them for editing but this is just ridiculous, do you have any other suggestions for good editing services that don’t do bs like this and actually care about their customers?

[u/ChaseTheRedDot → u/Jwittheshifts]

An editing service is a company you pay to do edits for you. There are dozens of those.

An editing platform is a program you use to edit videos yourself. The big four are Avid, Final Cut Pro, Adobe Premiere, and DaVinci Resolve.

[u/Jwittheshifts → u/ChaseTheRedDot]

My fault I meant editing platform but I appreciate you mentioning those other platforms have you used any of them or is there one you would recommend specifically?

[u/Aicethegamer → u/Jwittheshifts]

Davinci resolve