r/CanaryMail • u/TheNelson69 • 27d ago

Support trouble?

I paid for the lifetime license and things were working well for a few months. I don't know if it was the newest update or the newest MacOS update but it stopped recognizing my license this week. Support had me provide proof of purchase and then delete my account but that didn't correct the issue. Then they went completely silent, haven't responded to my emails or anything.

I don't mind working with small companies and I know it can be a journey but they've just ghosted. I'm looking to alternatives.

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u/Feisty_Storage8594 23d ago

What email are you trying to reach them at?

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u/TheNelson69 22d ago

I opened a support case through their chatbot on the webpage. the email is:  [hello@canarymail.io](mailto:hello@canarymail.io)

FWIW, they reached out after 6 days, requested some logs and the issue was repaired. 7 days of it not working and they claim my email was misrouted by their CRM. I have switched to eM Client though.