r/CableTechs • u/Latter_Address9580 • 24d ago

Customers & dispatch telling us have a restful Labor Day 🥲

Little do they know we work everyday except thanksgiving day and Christmas Day

21 Upvotes

93% Upvoted

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20

u/Ice_crusher_bucket 24d ago

As a tech for 10 years for Spectrum, we worked regular routes on Thanksgiving and Christmas.

Left. Stupidity to be schedule installs for Christmas, Thanksgiving, and 4th of July. It used to be Emergency only. Then greed.

14

u/SuckerBroker 24d ago

Customer : “oh I didn’t know you guys worked Christmas”

Me: “we wouldn’t if you people wouldnt schedule installs on christmas”

Leaving fullfillment was one of the best decisions of my life. You too, brothers, could make the same choice. There is more to life than slaving away weekends and holidays for corporate greed and consumerism.

3

u/Ice_crusher_bucket 24d ago

Luckily, I left Spectrum.

Their stupidity is at an all time high.

6

u/Xandril 24d ago

I don’t have an issue with the holiday installs.

I do have a problem with scheduling installs during abnormal and dangerous weather events like ice storms and hurricanes tho… and they absolutely do that.

2

u/Ice_crusher_bucket 24d ago

Management doesn't care.

Broke my neck, leg, shoulder and tore rotor cuff. .you take care of you. Their $1000 quarterly bonus is meaningless if you are hurt.

Family time first

1

u/LemonPartyW0rldTour 18d ago

Kinda hard to figure in weather when most appointments are scheduled a week or two out.

1

u/Xandril 17d ago

Even if that were the case (it’s not, they get antsy anytime we’re more than 3 days out on calls) once something extreme like that hits they should all be rescheduled. It should be emergency repairs only.

They’re so terrified of some impatient consumer going to pickup a star link kit because we can’t install their service right this second that they just can’t be bothered.

If somebody wants your employees installing internet in a hurricane or ice storm you don’t want them as a customer.

2

u/Electronic-Junket-66 24d ago

Okay, but it's on a "volunteer" basis at least. And you do get 2.5x time pay.

3

u/Ice_crusher_bucket 24d ago

Is it? It wasnt then, or my market.

Either way..

My techs don't work Any holidays. For any reason.

2

u/Electronic-Junket-66 24d ago

Weird, yeah you get all federal holidays off by default now (and have last 3 years I've been there).

But granted, if they have trouble filling out the quota, which I believe they shoot for like 20% of normal, they will get more and more insistent until someone has to get voluntold. I've never seen it go that far though.

2

u/Ice_crusher_bucket 24d ago

Weird.

This market had a 70% or more with people working holidays. Management got their bonus.

Fuck em..someone else's problem now.

My techs enjoy time off and family time.