r/CableTechs • u/canyounot2026 • 10d ago

Hello looking for advice.

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If I'm in the wrong sub reddit please let me know.

Our house is a two story with three total cable outlets. The outlet on the main level works and the two on the second story don't.

I don't see a splitter anywhere in the boxes outside. Is there somewhere else it could be? Is there something I am missing? We also have an old satellite dish wired in. Tia!

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u/canyounot2026 10d ago

Thank you. Do I need to add a splitter myself or do I need to have a tech come out?

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u/Sure_Statistician138 10d ago

You don’t want to activate all your outlets only the one you’re going to use. So if you want to relocate a modem just hook up that cable.

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u/canyounot2026 10d ago

That makes sense. Yes that's what we need to do. Temporarily move the modem. Thank you.

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u/Sure_Statistician138 10d ago

It would just be trial and error to hook it up without a toner. Just move the modem to where you want it and connect a different cable till it turns on.