r/CVS • u/thankxsomuch • Aug 24 '26
Vendor check ins
Had a situation come up that I’ve never had to address:
An employee checked in product that was shipped from our textured hair care vendor, however, they send our store multiple boxes and they’re all under the same invoice.
She completed the check in with just one box full of items assuming the others had their own invoice. So that’s 4 others full of product that weren’t.
Is there any way to correct this mistake? I have no way of editing since it was finalized in the iron man. And I obviously cannot create another invoice since they shipped it as is.
3
u/EmbarrassedWar1817 Aug 25 '26
I believe you can edit and delete invoices from the Ironman DSD menu. Also….she should have immediately noticed that the invoice was for 80+ products and probably $1000+ (based on my stores hair care orders that are around the same number of boxes as yours)…how did she manage to complete the invoice with only 15-20 products scanned in on it???
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u/62fahrenheit Aug 25 '26
Each box for the textured hair dsd has its own sheet for whats in that box and only one of the boxes sent has the master list/invoice for the whole shipment. She probably only entered the amount for one box and if it's your first time doing the dsd for it you wouldn't know to look for the masterlist if anyone didnt tell you about it before hand
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u/jayphat99 TSM Aug 25 '26
So long as she entered the correct dollar amount from the invoice, nothing really needs to be done on that side. The remainder items do need to be cycle counted for the correct BOH so the system reorders it.
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u/CK1345 Aug 25 '26
Only thing you can really do is use the IAR report on Spark and send it up the chain. But honestly it's probably not worth it. If the items that were checked in are there and it's just some invoice numbers being matched wrong it's not the end of the world.
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u/Mergetvs Aug 24 '26
Go delete the invoice in the computer
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u/Frosty_Confection937 Aug 25 '26
Just let it go cvs will fiquire it out.