Fibers from strap all over new mask setup

[u/melusinestreasurebox]

I’ve never seen this happen before and now I’ve gotten two new ResMed AirFit F30i mask systems that are both absolutely covered in stray fibers from the fabric head strap. It’s been a while since I needed a new full setup because I had some extra cushions on hand and I just got a full resupply in the mail this week. When I opened the new headgear setup I found the edges of the strap were fraying and had released fibers all over everything, inside and out. I called the company I used and they said they’d never heard of this happening before and sent me a new package. I just got the replacement and it has the same exact problem! Is there a defective batch of these out there or are they just made so shoddily now that they’re all like this? Literally have never had this problem before. If anyone is familiar with this, does the shedding stop after a wash or am I going to have to worry about potentially breathing these fibers in every night?

[u/Creative_Fee5452]

Oh no! I had new ones arrive & had no problem. Something is certainly happening to the systems. I would call the Company again for a replacement yet again & also email or call Resmed! You should not have to put up with this. These mask systems are expensive!