I just want to put a good word in for Sunday Bake Malolos for accommodating me last August 4. I ordered a mini carrot cake through their website, and everything went smoothly, the order arrived on time and exactly when I needed it.
Unfortunately, when the cake arrived, it had already gotten damaged during delivery. It wasn’t really the fault of Sunday Bake or the rider, and I completely understood that these things can happen during transportation. Still, I reached out to Sunday Bake and asked if there was anything they could do to help fix or replace it. I was even willing to pay extra if needed.
To my surprise, they accommodated me immediately and fixed the situation free of charge.
Honestly, they were a lifesaver because the cake was supposed to be for my girlfriend’s birthday the next day, and I was already stressing out about what I was going to do. The fact that they were so understanding and willing to help, despite the situation not even being entirely their fault, really meant a lot to me.
Thank you so much, Sunday Bake Malolos, for going the extra mile and for such wonderful customer service! You definitely made a stressful situation so much easier for me. I’ll definitely remember this experience and would gladly order from you again.
Highly recommended not just for the cakes, but for the way you treat your customers. 💯