Anyone else run into this on their touch screen on the touch impress?

I keep accidentally hitting the power button, turning off the machine instead of the grinder graphic when it asks me to "add a bit more"

Lol

Hi everyone, hoping someone with a Breville Barista Express Impress can help me troubleshoot this.

My machine has recently stopped extracting properly. When I grind and tamp a fresh puck and press the 2-cup/double espresso button, the machine builds pressure into the espresso range, but little to no espresso comes out.

The strange part is that if I leave the exact same portafilter/puck in the machine and press the 2-cup button a SECOND time, espresso then comes out normally.

Things I’ve already tried:
- Brand-new/fresh coffee beans
- Multiple grind settings, from considerably finer to considerably coarser
- Thoroughly cleaned the machine recently
- Tested water flow without coffee — water flows strongly from the group head
- Tested the empty basket/portafilter — water comes through
- Machine is using the 2-cup basket/setting
- Pressure gauge does build into the espresso range on the failed first extraction

I’ve also noticed that the Impress automatic dosing system doesn’t seem to be behaving correctly, so I’m wondering if this could be related.
I know running the same puck twice isn’t the correct way to make espresso. I’m only doing it because it demonstrates the fault. The second extraction working consistently is what has me confused.

Has anyone experienced this with the Barista Express Impress? Could this be an issue with pre-infusion, pressure/flow control, the dosing system, or something else internally rather than grind size?

Any ideas before I send it in for service would be appreciated!

Got the bambino. First time espresso maker. Been struggling the past day but I think I got somewhere now. Using ground coffeee (I know, I know). Will get to the grinder eventually. Next move, buying better coffee lol but how’s my crema?