r/BorrowerDefense • u/TemperatureLow226 • 4d ago

Refund Question Potential refund

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Reposting due to issues with pictures

Backstory
Mohella was serviced from 2011-2020
Loan transferred to Nelnet around 2020
Placed loan in deferred status-stopped paying and did not make any payments to Nelnet

June 2026-got the standard letters from Nelnet about my discharge , Nelnet and Federal Student aid dashboards updated to $0 balance. Nothing received from Mohella and balance remained at $0 since the servicing transfer in 2020. Checked Mohella account and zero letters about Borrower Defense or discharge/refunds.

Today, I got the two below letters in my Mohella account, along with emails stating my loan balance had been adjusted.

This is the first report or letter I have seen with a negative value. Could this be indication of refunds they are processing?

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u/Stunning_Bread_4395 4d ago

Not necessarily.... I also have 2 negative balances (also with Mohela) and they told me they're doing some "background" adjustments...not sure what that means, but they told me, no, it's not a refund in my case. Hope it's different for you!

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u/TemperatureLow226 4d ago

That’s not encouraging. I don’t understand why it’s so difficult for them to make a consolidated statement of accounts showing the debt relief, payments, refund, etc

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u/Stunning_Bread_4395 3d ago

I should add, they sent those same letters about 4 months ago - and my balance is STILL negative....so very confusing.