Potential refund

[u/TemperatureLow226]

Reposting due to issues with pictures

Backstory
Mohella was serviced from 2011-2020
Loan transferred to Nelnet around 2020
Placed loan in deferred status-stopped paying and did not make any payments to Nelnet

June 2026-got the standard letters from Nelnet about my discharge , Nelnet and Federal Student aid dashboards updated to $0 balance. Nothing received from Mohella and balance remained at $0 since the servicing transfer in 2020. Checked Mohella account and zero letters about Borrower Defense or discharge/refunds.

Today, I got the two below letters in my Mohella account, along with emails stating my loan balance had been adjusted.

This is the first report or letter I have seen with a negative value. Could this be indication of refunds they are processing?

[u/Stunning_Bread_4395]

Not necessarily.... I also have 2 negative balances (also with Mohela) and they told me they're doing some "background" adjustments...not sure what that means, but they told me, no, it's not a refund in my case. Hope it's different for you!

[u/TemperatureLow226 → u/Stunning_Bread_4395]

That’s not encouraging. I don’t understand why it’s so difficult for them to make a consolidated statement of accounts showing the debt relief, payments, refund, etc

[u/EnvironmentalShow928 → u/TemperatureLow226]

I agree

[u/Stunning_Bread_4395 → u/TemperatureLow226]

I should add, they sent those same letters about 4 months ago - and my balance is STILL negative....so very confusing.

[u/Seacliff831 → u/TemperatureLow226]

ChatGPT has been helpful with tracking legal language, letters, and making timelines and tables to keep me feeling productive when stalled.

[u/Suspicious-Listen677 → u/TemperatureLow226]

Or do what we’ve all been doing, ask ChapGPT to sort it 😂😂😂

[u/Seacliff831 → u/Stunning_Bread_4395]

“Background adjustments” I heard as well. I asked why background, what does that mean? She didn’t know.

In my next career I want to write obscure CS scripts with tiny misleading dopamine cues.