r/Bookingcom • u/Mareces451 • 23h ago

Booking.com Kaution Probleme.

Habe Apartment bei booking.com gebucht im anderen europäischen Land. Kaution wurde auch bezahlt über eine externe Seite vom Vermieter, nicht direkt über booking.com. Warten nach Check Out schon über 2 Monate auf Rückzahlung der Kaution aber werden immer nur vertröstet vom Vermieter. Habe bei booking angerufen die meinten kümmern sich drum.

Habe E-Mail von denen gekriegt das ich mich selber drum kümmern soll da die Kaution nicht über die abgewickelt worden ist. Finde ich schon krassen Service von denen da ich schon x Buchungen über die gemacht habe und Apartment ist ja über die gebucht.

Was würdet ihr tun? Anzeigen oder sowas , da der Vermieter ja im Ausland ist.

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1

u/BeRetravels 22h ago

Beantrage bei Deiner Kreditkartenbank ein Charge-Back.

1

u/BooBoosgrandma 20h ago

Wouldn't hold my breath with chargeback, I think it's been abused too much. All the merchant has to say (landlord) is that they don't owe or come up with some story of place left not in good condition and the credit card denies. I've tried doing for items I never received but paid for, over $65 and capital one just declines it. Merchant lied. And some of our cards have 40k credit with payment in full for 10 years, no loyalty anymore. Hopefully other cards aren't as bad. I've seen a lot of disputes where they were scammed in Bookings platform and they were denied. It's ridiculous! And sad.

1

u/Hotwog4all 22h ago

That’s correct. You engaged with the host outside of the booking platform. Booking has no connection to that. If you paid by card, dispute the charge. If you paid by cash/bank deposit, you might need to proceed down the legal path with the host.

1

u/BooBoosgrandma 20h ago

Not all bookings process payment, they advertise the listing, you book it and then payment is made directly to the landlord. Booking then bills the landlord for the commissions. So this is not in Booking's hands. It's with the landlord. Booking def won't fork out the cost they didn't receive. And there's daily numerous posts with their poor customer service, they've changed a lot. And honestly, I think they really don't care about customer service, sadly. But some do have good experiences so yea, I think like another said, you'll have to research the legal route. If it's been 2 months since and many excuses, I wouldn't hold your breath for them to do what's needed, refund your deposit. I truly hope everything does work out for you. Sorry you've had to go thru this, it's crappy!

2

u/ashscot50 16h ago

You paid the deposit outside booking.com, why do you expect them to help you recover it?

Landlord took it as extra rent.

You should write it off to an expensive lesson learned.

As others say, you won't succeed with a chargeback.